
2024-25 CQAAP Package
The College Quality Assurance Audit Process (CQAAP) occurs once every five years. Overseen by the Ontario College Quality Assurance Service (OCQAS), the audit is an opportunity for Ontario Colleges to analyze and assess existing quality assurance mechanisms against established standards. The process is lengthy and rigorous, and involves extensive self-study and reflection, as well as external review, all in the interest of continual quality improvement.
Georgian is currently undergoing the CQAAP for the 2024-2025 cycle. The CQAAP Audit package which is housed on this page consists of three parts: CQAAP Introduction (which includes the college profile, a summary of Quality Assurance at Georgian, and a critical assessment of the standards); the Current State of Quality Assurance Activities (18-month follow-up report); and the Quality Assurance Guidebook below.
Quality Assurance Guidebook
The College Quality Assurance Audit Process (CQAAP) is moving from a Self-study requirement to a Quality Assurance Guidebook. This Guidebook is an effort to reduce narrative, and enable the colleges to focus on the quality assurance mechanisms and evidence that demonstrate alignment to the CQAAP Standards. This Guide is intended for two audiences: CQAAP auditors and the Georgian College community, and as such, there are different levels of access to the links embedded throughout. The Georgian Community will be able to view all evidence that is available publicly and via the college Intranet. Auditors will have access to all evidence, including program and committee specific documentation that is deemed confidential. We hope that this becomes a useful tool in building capacity, and in fostering the culture of quality that we have built at Georgian over the years.
The program selected for the 2024-2025 CQAAP are as follows:
- MAAJ – Maajii-Anishnaabemdaa (Start Speaking the Language) – OCC
- ADMC – Advertising and Marketing Communications – OCD
- CVET – Civil Engineering Technician – OCD
- CMPA – Computer Programming and Analysis – OCAD
- MHCC – Mental Health – Interprofessional Practice – OCGC
- PRJM – Project Management – OCGC
While the evidence from all six programs will be used throughout the guidebook, four programs will be used to demonstrate alignment across all standards and relevant requirements: ADMC, CVET, CMPA, and MHCC.
Standard 1 – Program Quality Management System
Effective quality assurance mechanisms ensure the existence of a quality assurance system.
The Board of Governors
Georgian College has established mechanisms that operationalize the Board of Governor’s responsibility to ensure that quality assurance is embedded in the strategic direction of the college. The Board establishes governance structures to enable the achievement of expected institutional outcomes with clear lines of communication and internal accountability.
- Board of Governors Webpage
- Board By-laws
- By-law 1: General By-law, Board of Governors, p. 8-22
- By-law 2: Program Advisory Committee, p. 23
- By-law 3: College Council, p. 29
- Board Policies
- I. Outcomes (pp. 3-4)
- A. Mission, Vision, Values (p. 3)
- B. Strategic Priorities (p. 4)
- II. Governance Process (pp. 5-10)
- A. Governing Style (p. 5)
- B. Role of the Board (p. 6)
- C. Role of the Chair of the Board (p. 7)
- D. Board Committee Principles (p. 8)
- E. Governors’ Code of Conduct (pp. 9-10)
- III. Board / President and CEO relationship (pp. 11-16)
- A. Delegation to the President and CEO (p. 11)
- B. President and CEO’s Job Description (p. 12)
- C. Monitoring and Evaluating the President and CEO’s Performance (pp. 13-14)
- IV. Executive Limitations (pp. 17-30)
- I. Outcomes (pp. 3-4)
- Board Sub-committees
- Board meetings (highlights)
- Board Scorecard (June 2024)
Strategic Documents
The college’s Policies, Procedures and Reports page houses the following College reports and plans that define and guide the operationalization of QA in the institution. Many of these documents are a part of Georgian’s Accountability Framework:
- Georgian College Strategic Plan 2022-24
- Strategic Mandate Agreement 2020-25
- Academic Plan 2022-24
- Indigenization Strategy 2022-24
- Georgian College Business Plan 2024-25
- Georgian College Annual Report 2023-24
- Georgian College Impact Report 2023-24
Organizational Structure
The college’s organizational structure supports the consistent implementation of the QA mechanisms, and those reviewing their effectiveness. The college’s Organizational charts are housed on the staff Intranet:
- Senior Leadership (President’s Leadership Team)
Administrator Performance Management is intentionally aligned with the direction of the organization.
Committees, Councils and Departments
A number of committees and councils play a critical role in quality assurance at Georgian. Terms of Reference (ToR) for most committees are housed on the Committees and Councils SharePoint page. Where ToR do not exist, policies are used to relay purpose and responsibility:
- Academic Council
- Academic Executive Team
- Academic Leadership Team
- Capacity Assessment Committee
- College Council (from Board By-law 15 above; see 4. Purpose, p. 4)
- Program Advisory Committee (Purpose, p. 1; Responsibility, p. 3)
- Program Innovation Review Committee (PIRC) – previously Program Innovation Committee (PIC)
- Student Academic Engagement Council (Purpose, p. 1; Responsibility, p. 2)
- Strategic Enrolment Management Steering Committee
The following departments are critical to supporting continuous quality of academic programs:
- Office of Academic Quality
- Institutional Research and Strategic Insights
- Centre for Teaching and Learning
Academic Policies
The college has numerous academic policies, procedures and guidelines that support the Board’s responsibility to ensure strategic alignment and quality of programming at the college:
- Academic Quality Assurance Policy #118
- Program Suspension or Cancellation Policy #119 (BoG responsibility p. 4; Procedure statement 2.2.4 and 2.2.5, p 8)
- New Program Development Policy #120 (BoG responsibility p. 6; Policy statement 1.1, p. 10)
- Program Renewal Policy #121 (Policy statement 1.2, p. 8)
- Program Assessment Policy #126 (Policy statement 1.2, p. 4); Annual Program Quality Review Policy #126 – Draft (Policy statement 1.3, p. 4)
- This policy is being updated to align with the new Annual Program Quality Review process and is currently undergoing the final stages of approval.
- Program Advisory Committees Policy #128 (BoG responsibility, p. 3; Policy statement 1.6, p. 6)
- Program Steering Committees Policy #129
Evidence of Board Engagement in Quality Assurance
- Board of Governors Orientation:
- Board Orientation Agenda (Sept 2024)
- New Governance Orientation documentation (includes agenda, mentor program, policy, and other information)
- Board Strategic Planning Documents (Vision 2030)
- Board Meeting documentation
- Review of Budget Development and Business Plan (Board Meeting Highlights)
- Review of Annual PAC appointments and Annual Report (Board Meeting Highlights)
Program related evidence
Board Program Reviews and approvals
The Office of Academic Quality (OAQ) is the central point of support for all academic quality processes at the college, and supports academic teams in the maintenance of their programs throughout their lifecycle. The OAQ is made up of a Dean; Director; three permanent and two seconded full-time faculty who support curriculum development and design; a Curriculum Process Specialist who facilitates the new program and revision processes; and two Curriculum System Specialists who are responsible for managing and supporting the Curriculum Information Management system (CIM):
OAQ Structure

Program lifecycle processes
The OAQ ensures that programs remain current and relevant, and aligned with and further the college’s strategic priorities throughout program development, review, revision, renewal, and program suspension and cancellation.
New Program Development
New program development is conducted in alignment with New Program Development Policy #120. When programs are approved for development, the OAQ works with academic teams to support and guide the process.
Before curriculum can be developed, academic teams compile the statement of interest which is based on research related to market viability, community/industry need, and extensive internal consultations to ensure the college has the capacity to deliver the program.
- Statement of Interest (from CIM)
- CIM Program Form (pp. 3-7)
Once the proposed program is approved for development, the OAQ works with teams to develop the curriculum which includes extensive mapping and review by internal bodies, before external submissions for validation and funding approval. Curriculum is drafted in CIM, which includes prompts and help bubbles to support academic areas to build curriculum in alignment with best practices and requirements, and is put through an automated workflow:
- Curriculum Fields (from CIM)
- CIM Program Form (pp. 7-11)
- CIM Course Form
- Program Mapping
- Approval Workflow
Once a program has launched, it is subject to a number of ongoing quality processes to ensure currency and relevance throughout its lifecycle.
Annual Program Quality Review (Previously Program Assessment)
Programs are reviewed annually. Please note, this process has been undergoing revision over the past three years. The following illustrates the previous and new process:
- Program Assessment home page (previous process)
- Annual Program Quality Review (new process, college-wide launch May 2025)
- For completed Program Assessment and Program Quality Review pilot documentation, see 1.5 below.
Program and Course Changes
Programs and courses may be revised due to recommendations arising from program quality review, a program standard implementation, a change in regulatory requirements, or a shift in industry. In these cases, academic teams make modifications in alignment with Curriculum Revision Policy #123.
The OAQ Website outlines parameters for change, and the OAQ supports teams through the process:
- Course Development and Curriculum Revision (for clarification of major versus minor change)
Program Renewal
Comprehensive Program renewal typically occurs every five years, as per Program Renewal Policy #121. The process is similar to new program development with the exception of the statement of interest phase. Instead, teams begin the process by examining the current state of the program in the context of recommendations that have arisen over the previous years through the annual program quality review process, the institutional research program renewal report, as well as input from critical internal and external parties. The OAQ supports and facilitates the process:
- Program Renewal Checklist
- Program Renewal CIM Form
- Program Mapping
- Approval Workflows in CIM
Suspension or Cancellation of Program
Programs are identified for suspension or cancellation in accordance with the Program Suspension and Cancellation Policy #119.
- Program Suspension/Cancellation documentation
- Enrolment communication re Intake Suspensions
- MCU Dormant programs list
Continuous Quality Improvement (CQI) of program lifecycle processes and supports
The Office of Academic Quality continually reviews its processes and makes improvements based on feedback from the college community. The following are examples of CQI mechanisms related to program lifecycle processes:
- OAQ 5-year review (relates to all processes and resources)
- Survey
- OAQ survey communication (launch and reminder emails)
- IR report re results
- OAQ staff news announcement and action planning
- Survey
- New Program Development Surveys
- Program Renewal Surveys (distributed to teams upon completion of a renewal; OAQ uses feedback to improve the process and related resources)
- APQR Surveys (distributed to teams participating in current pilot)
Institutional Research and Strategic Insights
Program Quality Assurance at Georgian depends upon evidence-based research and extensive consultation from both internal and external invested parties. Institutional Research and Strategic Insights is responsible for providing and analyzing the data used to support new program proposals and ongoing program quality improvement.
Institutional Research and Strategic Insights Structure

The Institutional Research and Strategic Insights (IR) Webpage includes a number of tabs with information used to support program quality:
- KPI Report Cards and Data
- Program Assessment (process being replaced by the Annual Program Quality Review)
- Retention Reporting
- Ontario College Student Experience Survey
- Course Feedback Survey
- The Self-Serve Data Hub includes a number of dashboards that can help academic teams inform decisions related to program quality, including academic outcomes, KPIs, Market and population trends and projections.
The following table outlines, in more detail, the data and information used throughout program quality assurance processes:
Data | Source | Related Processes | Evidence |
---|---|---|---|
Retention Information about which students within Georgian’s catchment choose to attend Georgian. Data includes retention by term and program. | IR Self-serve data hub (Georgian College) | New Program Development; Annual Program Quality Review Program Renewal Program Suspension/Cancellation Enrolment Planning | Retention Reporting |
Application and Registration Analysis of OCAS application and registration data, highlighting high- and low-growth programs within the college sector and comparing trends with Georgian market share. | IR Self-serve Data Hub (OCAS) | New Program Development; Annual Program Quality Review Program Renewal Program Suspension/Cancellation Enrolment Planning | Market Trends – College Programs |
Student Outcomes Analysis of academic performance data (course failure rates, average term GPA, Program withdrawals, etc.) for recent terms. | IR Self-serve Data Hub (Georgian College) | Annual Program Quality Review Program Renewal Enrolment Planning | Academic Outcomes Dashboard |
Labour Market Presents information regarding labour market trends by industry, occupation category and geography. Includes recent trends as well as future projections. | IR Self-serve Data Hub (Stats Can data aggregated by Georgian College) | New Program Development Annual Program Quality Review Program Renewal Enrolment Planning | Labour Market Dashboard |
Population Trends and Projections Population estimates and projections for Ontario regions and age groups. Also includes per capita analysis of first-year domestic enrolment data. | IR Self-serve Data Hub (Stats Can; Ontario Ministry of Finance; OCAS) | New Program Development Annual Program Quality Review Program Renewal Enrolment Planning | Population Trends and Projections Dashboard |
Gain/Drain Analysis of geographic enrolment trends within Georgian’s catchment (retain/drain) and elsewhere in Ontario (gain). | IR Self-serve Hub (OCAS data) | New Program Development Annual Program Quality Review Program Renewal Program Suspension/Cancellation | Gain Drain and Retain Reporting |
Enrolment (internal) A comparison of admissions target numbers, to planned targets (first day of classes) numbers, and to the audited numbers for both domestic and international students. | GC data (internal) Hyperion | New Program Development Annual Program Quality Review Program Renewal Program Suspension/Cancellation | Admissions Dashboard Admissions Comparison Report |
Student, Graduate and Employer Key Performance Indicators Student, graduate and employer satisfaction information from existing comparator programs in the system (for proposed new programs), and from Georgian students, graduates and employers (for existing programs). | OCAS and MCU | New Program Development Annual Program Quality Review Program Renewal | Ontario College Student Experience Survey KPI Graduation and Employment |
Institutional Input | Capacity Assessment Committee (CAC) | New Program Development Program Renewal | CIM Program form (Capacity to deliver section, pp 5-6) CAC Guide for Consultation |
Employer/Industry Input | KPI Employment data (OCAS and MCU) Employer participation on Program Advisory and Steering Committees Employer surveys | New Program Development Annual Program Quality Review Program Renewal | KPI Graduation and Employment Program Advisory Committee minutes (see 1.4 below) Program Renewal PAC Survey Program Steering Committee minutes (see 1.4 below) Co-op Employer Survey |
Student Input | Student Surveys for courses, programs and college Student participation on committees | Annual Program Quality Review Program Renewal | Course Feedback Survey Program Renewal Survey Ontario College Student Experience Survey – Dashboard and Report Student Academic Engagement Council (SAEC): – Computer Studies and Design and Visual Arts – SAEC – Engineering and Environmental Technologies and Skilled Trades – SAEC – Health, Wellness and Science – SAEC – Liberal Arts – SAEC |
Faculty Input Input from faculty about program successes and opportunities for improvement related to curriculum, instructional design and delivery. | Program Faculty | New Program Development Annual Program Quality Review Program Renewal | Portfolio, department and program meetings (MHCC F24; MHCC W24) APQR Template (section 1, pp. 1-6) Program Renewal Summary section of CIM Program form (pp. 3-6) |
The data and information described in 1.3 above are used throughout Georgian’s Quality Assurance processes to assess program performance and inform recommendations:
Evidence of Data informed Processes |
---|
New Program Development New Program Development Research Package: MAAJ, MHCC New Program Statements of Interest: MAAJ, pp. 9-14; MHCC, pp. 10-22 Program Steering Committee Minutes: MAAJ, MHCC New Program Proposed Curriculum: MAAJ, pp. 14-17; MHCC, pp. 22-25 Capacity Assessment Committee Minutes: MAAJ; MHCC |
Annual Program Quality Review Annual Program Quality Review (APQR) – new process APQR Data Packages: CMPA, CVET, MHCC APQR Form (new process): CMPA, CVET, MHCC Annual Program Assessment (APA) – previous process APA Report Cards: ADMC, CMPA, CVET, MHCC APA Web form panning: ADMC, CMPA, CVET, MHCC |
Program Renewal Program Renewal Research Report: ADMC, CMPA, CVET, PRJM PAC Minutes: ADMC, CMPA, CVET, PRJM Program Renewal Student Surveys (launched Fall 23): PRJM – Survey, Results; SPRT – Survey, Results; PHRM – Survey, Results Program Renewal PAC Surveys (launched Fall 23): SPRT – Survey, Results; PHRM – Survey, Results |
Program Suspension and Cancellation Enrolment spreadsheet with programs indicated for intake suspension |
Ongoing program quality PRJM Group administration guidelines pilot (as a result of SAEC feedback) |
Once a new program has been approved and is included in the academic offerings, it is subject to a number of quality assurance processes designed to ensure and track continual quality improvement.
Academic Deans are responsible for ensuring the tracking and implementation of recommendations arising from quality assurance processes including Annual Program Quality Review (Program Assessment), Program Renewal, and any other major program change, such as the adoption or revision of a program standard. This includes assigning workload, and reviewing and approving all of the above.
The Office of Academic Quality tracks the completion of Program Development, Program Renewals, as well as adoptions or revisions of Program Standards. The Curriculum Process Specialist uses tracking sheets to ensure program teams adhere to timelines, and that the various stages of development or revision are completed within the Curriculum Information Management system (CIM).
Responsible Party | Process and related program evidence |
---|---|
Dean OAQ | Program Development New Program Development Tracking New Program Completed CIM Form: MAAJ; MHCC New Program Development workflows and approvals: MAAJ, MHCC |
Dean OAQ | Program Renewal Program Renewal Tracking Program Renewal Summary – Recommendations and Action Plan: ADMC (pp. 4-7); CMPA (pp. 4-5); CVET (pp. 4-5) PRJM (pp. 4-6) Program Renewal workflows and approvals: ADMC, CMPA, CVET, PRJM CVET: Book 7 Training – Employer feedback; SAEC minutes (p. 3); PAC Renewal minutes – Meeting 1 (p. 2); Meeting 2 (pp. 2-3) |
Dean OAQ | Annual Program Quality Review (APQR) APQR Action Plans: CMPA (pp. 12-13); CVET (p. 12); MAAJ (pp. 8, 12); MHCC (p. 13); PRJM (pp. 8 , 14) Program Assessment Web Form action Plans (Previous Process): ADMC, CMPA, CVET, MHCC |
Dean Registrar OAQ | Program Suspension and Cancellation Decision emails re Program Intake Suspensions: JEIB, PRJM BoG program suspension report |
Policy
Georgian programs are developed, revised, and changes communicated in accordance with the following policies:
- Academic Quality Assurance Policy #118 (policy statements 1.6 and 1.7, p. 5)
- New Program Development Policy #120 (policy statement 1.7, p. 12)
- Program Renewal Policy #121 (policy statement 1.7, p 8)
- Program Assessment Policy #126 (policy statement 1.3, p. 4); Annual Program Quality Review Policy #126 – Draft (policy statement 1.4, p. 4)
- This policy is being updated to align with the new Annual Program Quality Review process and is currently undergoing the final stages of approval.
- Curriculum Revision Policy #123 (policy statement 1.8, p. 8; procedure statements 2.1.5, p. 8 and 2.2.7, p. 10)
- Program Suspension and Cancellation Policy #119 (policy statement 1.2, p. 6; procedures 2.1, p. 6 and 2.2 and 2.3, p. 8)
Timelines
The Office of Academic Quality establishes timelines for all curriculum development and revision, and the Curriculum Process Specialist schedules meetings for internal approval, based on key deadlines, such as the marketing and application cycle. Timelines are posted in the following locations:
- Office of Academic Quality website
- The Curriculum Development and Revision page illustrates types of change, their level, and the approvals required:
- The Course Revision page clarifies the process for major and minor course changes and provides submission timelines.
- The Program Revision page clarifies the process for major and minor program changes and provides submission timelines.
- The Curriculum Development and Revision page illustrates types of change, their level, and the approvals required:
- Curriculum Information Management system (CIM)
- Course Form provides timelines for course changes
- Program Form provides definitions for major and minor changes, and directs users to the OAQ website for timelines.
Communication of Changes
The Office of Academic Quality is responsible for communicating curricular changes to programs and courses to all invested parties and does so via the following:
- Curriculum Process Systems Specialist
- Curriculum Information Management System automated emails
- workflow email template
- Emails for committee review
- FYI emails upon final approvals
- Curriculum Support Specialists
- Email from OAQ to Office of the Registrar and Marketing: New Programs (including MAAJ) have been created in Banner
- Email between OAQ and Marketing: Minor change to MHCC program description
Curriculum Information Management
The Curriculum Information Management system (CIM) is a database that houses all program curricula. Access is controlled by system administrators in the Office of Academic Quality. All new programs and courses or changes to existing programs and courses occur in CIM, which acts as the source of truth for curriculum. The program and course forms meet the needs of any type of curriculum proposal, so all historical versions of a program, as well as additional documentation, live with that program inside the system for its entire life cycle. Documentation includes original Credential Validation Service validation, Ministry funding approvals, Detailed Curriculum Maps, Program Development and Renewal Research Reports, New Program Statements of Interest, Program Renewal Summaries, Steering Committee/PAC minutes, and any other supporting documentation relevant to a program throughout its lifecycle.
Standard 2 – Vocational Learning Outcomes as the Centre of Program Development
Effective quality assurance mechanisms ensure vocational learning outcomes are at the centre of the program’s lifecycle activities.
Vocational Learning Outcomes in Policy
Georgian ensures the existence, relevance and dissemination of program Vocational Learning Outcomes (VLOs) as the starting point for any lifecycle activity and embeds this requirement in its academic policies:
- Academic Quality Assurance Policy #118 (policy statements 1.2, 1.3 and 1.5, p. 5)
- New Program Development Policy #120 (policy statement 1.3, p. 10)
- Program Renewal Policy #121 (policy statements 1.2, 1.3 and 1.4, p. 8)
- Program Assessment Policy #126 (policy statement 1.1, p. 4; procedure statement 2.6, p. 5); Annual Program Quality Review Policy #126 – Draft (policy statement 1.1, p. 4; procedure statement 2.5, p. 5)
- Policy is being revised to align with Annual Program Quality Review process update and is currently undergoing the approval process
- Curriculum Revision Policy #123 (policy statement 1.3 and 1.4, p. 7)
Provincial Program Standards and Descriptions
All of Georgian’s Ontario College credentials at the diploma and certificate levels align with a provincial program standard or description.
- Developing a new diploma or certificate
- Program Design – MTCU Code (Provincial Program Standards and Descriptions)
- Renewing a diploma or certificate
- Curriculum Renewal – MTCU Code (Provincial Program Standards and Descriptions)
- Program Standards and Descriptions
Supports for Curriculum Mapping and VLO development
The Office of Academic Quality (OAQ) Program Development and Review Consultants and Curriculum Advisors work with academic teams during program development and review processes to ensure appropriate alignment and construction of VLOs. This includes working with the Credential Validation Service (CVS) through their informal review process, as well as through Georgian’s internal Detailed Curriculum Mapping process.
- Developing a diploma or certificate (OAQ website)
- Program Design (Program Outline and Program Mapping sections)
- Renewing a diploma or certificate (OAQ website)
- Curriculum Renewal (Program Outline and Program Mapping sections)
- Diploma and certificate – Program mapping (Detailed Mapping and CVS Informal review)
Program Related Evidence
VLOs are communicated to applicants, students, faculty, employers, and other invested parties through the program outlines which are published on the website. The following table includes program related evidence demonstrating alignment and dissemination of program VLOs:
Program | Program Standard or Description | Program Outline | Program Web Page |
---|---|---|---|
ADMC | Advertising and Marketing Communication (Standard) | ADMC outline | ADMC web |
CVET | Civil Engineering Technician (Standard) | CVET outline | CVET web |
CMPA | Computer Programming and Analysis (Standard) | CMPA outline | CMPA web |
MAAJ | CVS Informal Review (Description) | MAAJ outline | MAAJ web |
MHCC | CVS Informal Review (Description) | MHCC outline | MHCC web |
PRJM | CVS Informal Reviews (Description) – Program Renewal – Program Modification | PRJM outline | PRJM web |
Consistency across location and delivery
Each program of instruction at Georgian College is based on one official program outline and one official course outline per program course, regardless of location or mode of delivery. As such, assessment and instructional design stem from a single source of truth, helping to ensure a consistent learning experience for students (refer to 4.1 for more detail).
Course structure, Sequence and CLOs
As mentioned in 2.1 above, the OAQ Program Development and Review Consultants and Curriculum Advisors facilitate the detailed mapping process with the academic teams during development and renewal processes, to ensure that program courses and course sequence are appropriately scaffolded to meet the Vocational Learning Outcomes (VLOs) and the Essential Employability Skills (EESs). The mapping process consists of multiple sessions through which faculty and the OAQ review program courses in detail, learning outcome by learning outcome to ensure alignment with VLOs, EES (where relevant), and Institutional Priorities, and to ensure the course structure and sequence optimizes students’ ability to progress successfully through the program.
Academic Deans approve the detailed curriculum mapping, program sequence, and course requisites prior to final academic approval at Academic Council. The program progression, tracking and requisites are published in the official program outline and on the college website.
Communication of the Detailed Curriculum Map to internal parties
The detailed curriculum mapping process is well established and supported across all programs at Georgian College (refer to requirement 2.1 – Supports for Curriculum mapping and VLO development – Diploma and certificate – Program mapping).
The Detailed Curriculum Maps are stored within the program form in the Curriculum Information Management system (CIM), and remain available to all internal parties who have access to the system (see requirement 1.7 above). This includes administrators, faculty, and support staff connected with the program, as well as members of relevant bodies or departments connected to program development and revision processes, such as the Office of the Registrar, Cooperative Education, the Centre for Teaching and Learning, Program Innovation Review Committee (PIRC), Capacity Assessment Committee (CAC), Academic Executive Team (AET), Academic Council (AC), and the President’s Leadership Team (PLT).
Continuous Quality Improvement and the Detailed Curriculum Mapping process
The Office of Academic Quality seeks ongoing feedback about all of its process, including the effectiveness of the mapping process and supports through ongoing surveys after program renewal and development, and during a more comprehensive five-year QA survey (refer to 1.2 above):
OAQ 5-year survey (2023)
OAQ Program Renewal survey
Georgian College has mature mechanisms to develop and review program/course activity and ensure that the learning activities and assessments (including PLAR) are aligned with course learning outcomes, Vocational Learning Outcomes (VLOs) and Essential Employability Skills (EESs).
- Evaluation of Student Learning Policy #124 (Purpose, p. 1; policy statements 1.1, 1.2, 1.3, p.5)
Office of Academic Quality: Curriculum Mapping
The Office of Academic Quality provides support for curriculum mapping in new program development and comprehensive program renewal, which includes discussion about how Course Learning Outcomes (CLOs) are measured in order to satisfy program VLOs, EESs, and institutional priorities (see 2.1 and 2.2 above). The OAQ also provides resources to support the development of meaningful learning outcomes:
- OAQ web page:
- Program Outline page – Program Learning Outcomes section
The Centre for Teaching and Learning: Assessment and Instructional Design
The Centre for Teaching and Learning (CTL) supports faculty teams in assessment and instructional design, ensuring that learning activities and assessment stem from Course Learning Outcomes, which are linked to the VLOs and EES.
CTL Website
- Planning for Learning:
- Syllabus
- Essential Employability Skills
- Lesson Planning
- Lesson Plan – Basic Structure (includes checklist and template)
- Learning Goals and Outcomes
CTL Training Sessions
CTL Training sessions and programs embed the significance of building assessment and instructional design from learning outcomes:
- Full-time Faculty Journey (FTJ), formerly called the Academic Development Program (ADP). This is a mandatory program for all newly hired full-time faculty:
- Program Syllabus (p. 6, Weeks 2-4)
- Week 2 Slide deck:
- Integrated Course Design (pp. 21-26)
- Course Alignment (pp. 30-32); Course Alignment Worksheet
- BOPPPS: Bridge-In, Outcomes, Pre-assessment, Participatory Learning, Post-assessment, and Summary (pp. 41-47)
- Week 5: Curriculum Connections
- Partial Load Faculty Journey
- Part-time Faculty Journey
- CDS: Course Design Sprint (CDS) is a two-day opportunity in which faculty re-design one course.
Pathways Programs
CTL Pathways programs support ongoing faculty development in different delivery modes, all of which include content related to the importance of building assessment and instructional design from CLOs. All courses with online components include Best Practices for Online Teaching, and are reviewed against the Quality Matters Higher Education Rubric:
- Course Design Base Camp (CDBC) Quality Matters Rubric – simplified checklist
- Quality Matters Checklist
- Quality Matters Rubric Standards
Hybrid Horizons
Faculty teaching hybrid for the first time participate in Hybrid Horizons:
- Hybrid Horizons Weekly Schedule
- Module 1: An Overview of Hybrid Teaching and Your Role (p. 1)
- Module 2: Hybrid Course Design (p. 2)
- Module 3: Hybrid Course Development (p. 2)
- Module 5: Assessment Strategies (p. 3)
- Sample Hybrid Syllabus (p. 4)
Course Design Base Camp
Faculty teaching online or GC Flex (Georgian College’s signature hybrid delivery option) for the first time participate in Course Design Base Camp (CDBC):
- CDBC weekly schedule
- Module 1: Course Design Foundations, p. 1
- Module 4: Understanding Assessments and Feedback, p. 4
- Module 5: Designing Engaging Learning Environments, p. 5
- Sample Syllabus (p. 5)
- Sample Course Schedule (illustrates planning for multiple modalities)
Academic Pathways and PLAR support
The Partnerships and Pathways office provides support for faculty in the development and evaluation of Prior Learning Assessment Recognition, which are designed to measure informal learning against course learning outcomes:
- Prior Learning Assessment and Recognition policy #127 (purpose, p. 1; policy statement 1.3, p. 5).
- Credit for Prior Learning (CPL) – Guide and Resources
- CPL – Resources for Assessing Credit Transfer and PLARS
- Coordinator training is delivered jointly by Partnerships and Pathways and Credit for Prior Learning (part of the Office of the Registrar), and covers information related to pathways systems and assessment.
Program Evidence
Standard 3 – Conformity with Government Requirements
Effective quality assurance mechanisms ensure the conformity of programs of study with relevant government requirements.
Titling Protocols
Georgian ensures that program titles are consistent with established CVS Titling Protocols. The Office of Academic Quality (OAQ) works with academic areas to ensure conformity to the protocols, prior to formal internal approvals:
- The Office of Academic Quality website:
- OAQ New Program Development Page – Stage 2: Program Design
- OAQ Curriculum Renewal Page – Stage 2: Curriculum Renewal
- Curriculum Information Management system program form builds in reference and alignment to Titling Protocols:
- CIM Program Name/Title field (Help bubble includes link to CVS Titling Protocols)
- Title Change proposal in CIM (reason for title change must be entered, and PAC endorsement indicated)
The OAQ Curriculum Development and Review Consultants and Curriculum Advisors work with academic teams to ensure alignment of titles to the protocols during new program development and any comprehensive review process. Additionally, if a request comes to modify a title, the OAQ team works with the academic areas and CVS to ensure alignment and proper internal and external approvals.
Program Evidence
- Examples of Recent Program Title Modification
- Esthetician – Spa Management (title modification through Program Renewal)
- Cybersecurity (title modification through program modification process)
- Example of title review process during New Program Development
- MAAJ – CVS Informal review
- MHCC – CVS Informal review (final title and outcomes and approval from January 2021)
Georgian College has mature processes in place to ensure that all programs of instruction meet or exceed the provincial Minister’s Binding Policy Directive – Framework for Programs of Instruction (MBPD-FPI).
MBPD-FPI in Academic Policy and Regulations
Academic Policy and Regulations ensure alignment with the MBPD-DPI:
- Academic Quality Assurance Policy #118 (purpose, p. 1, policy statements 1.2, p. 5)
- New Program Development Policy #120 (purpose, p. 1; policy statement 1.3, p. 10)
- Program Renewal Policy #121 (purpose, p. 1; policy statements 1.3, p. 8)
- Program Assessment Policy #126 (purpose, p. 1); Annual Program Quality Review Policy #126 – Draft (purpose, p. 1)
- This policy is being updated to align with the new Annual Program Quality Review process and is currently undergoing the final stages of approval.
- Curriculum Revision Policy #123 (purpose, p. 1; policy statement 1.3, p. 7)
- Academic Regulations
- 2. Admissions
- 2.2 Program eligibility admission requirements by applicant category/type
- 4. Registration
- 4.2.3 General Education
- 2. Admissions
Resources to support alignment to the MBPD-FPI
The OAQ is responsible for ensuring alignment of curriculum to the MBPD-FPI (ensuring Titles, VLOs, admissions requirements, General Education, EES compliance, etc.)
The OAQ website includes links to the MBPD-FPI and the Ontario Qualifications Framework:
The OAQ ensures that all program development and revision aligns with MTCU codes. The website includes information explaining the significance of MTCU code alignment, and the importance of working with Provincial Program Standards and Descriptions:
- New Program Development – Stage 2 Program Design section – MTCU Code (provincial program standards and descriptions)
- Program Renewal – Stage 2 Curriculum Renewal – MTCU codes (provincial program standards and descriptions)
- Provincial Program Standards and Description page
Vocational Learning Outcomes (VLOs) and Essential Employability Skills (EES)
VLOs are created and reviewed and EES are reviewed as part of new program development, program renewal, and any other major program change as part of the detailed curriculum mapping process:
- Detailed Curriculum Maps are built in line with the requirements (EES, VLOs)
- DCMs for audited programs – PLO Pivot table (covered earlier in requirement 2.2) – New and Renewal
- DCMs for audited programs – EES Pivot table (covered earlier in requirement 2.2) – New and Renewal
- VLO Mapping in CVS APP
- EES Mapping in CIM – built into the course outline form
- EES Mapping in CVS APP
General Education
The General Education Curriculum Committee is responsible for the departmental review and development of General Education (GNED) courses. The Office of Academic Quality provides guidance and support to facilitate GNED changes and new courses through the development, review and approval processes.
General Education (GNED) requirements are reviewed as a part of all major curricular processes including development, renewal and standards implementation. The Dean, Liberal Arts and Academic Quality must be consulted for changes regarding GNED (sequencing, number, development of new courses).
- Graduation Requirements on the Program outline Capture GNED compliance:
- General Education themes indicated in CIM
- GNED 1002 example (p. 1)
- General Education website
Admission Requirements
The OAQ supports academic teams in aligning admission requirements to the MBPD-FPI:
- ADMC – Admission Requirements
- CMPA – Admission Requirements
- CVET – Admission Requirements
- MHCC – Admission Requirements
The Office of the Registrar is responsible for approving Admissions:
All programs of instruction leading to an Ontario College Credential have a Program Advisory Committee (PAC) who provide meaningful input into program relevance and quality.
Program Advisory Committee in Policy
- Program Advisory Committee Policy #128
- Board of Governors By-laws
- Committees section #35 (Program and Other Advisory Committees) (p. 20)
- Board By-law No. 2 (structure, terms of reference and procedures for PAC) (p. 23)
PAC alignment with the Minister’s Binding Policy Directive – Framework for Programs of Instruction (MBPD-FPI).
Board of Governors:
The Office of the Vice President, Academic office manages PAC membership documentation:
- PAC Chair Tracking
- Program Advisory Committee Teams Site Resources:
Program Evidence
The Academic Areas are responsible for convening PAC meetings according to policy. They maintain internal membership lists and track the meeting schedule as illustrated below. The Office of Academic Quality (OAQ) attends PAC meetings during program renewal years, to support the process and answer questions related to program curriculum and quality, throughout the life cycle of the program. PAC agenda and minutes related to program quality improvement processes can be seen in requirement 1.4 above.
Program Standards Implementation
The Office of Academic Quality ensures that changes to provincial program standards are communicated to all relevant invested parties and implemented in a timely manner as per Curriculum Revision Policy #123 (2.3 Program Revision – Adoption of a new Program Standard, pp. 11-12).
The Curriculum Process Specialist is responsible for managing the process:
Program Evidence
- CMPA Program Standards implementation: Attestation letter
- MHCC Program Standards review: Internal communication – notification of review
- PRJM Program Standards review: Internal communication – notification of review
Standard 4 – Program Delivery and Student Assessment
Effective quality assurance mechanisms ensure the quality of program delivery and student assessment.
Georgian has mature mechanisms in place to ensure that students can reliably and consistently demonstrate capacity to meet course learning outcomes (CLOs) regardless of course offerings, delivery mode or strategies:
- Evaluation of Student Learning Policy #124 (Purpose, p. 1; policy statements 1.1, 1.2, 1.3, p. 5)
- Course Outline Policy #125 (policy statement 1.4, p. 5)
- Course Evaluation Categories
All changes to course outlines are subject to formal approvals in CIM. When changes are made to any section, including “Course Evaluation”, OAQ reviews the changes for alignment to CLOs, and the course is approved by the program Dean.
- MHCC 1000 – Evaluation modification in CIM; approval workflow
- MHCC 1011 – Evaluation modification in CIM; approval workflow
Faculty within each academic area are designated as Course Leads to provide academic leadership to faculty delivering multiple sections of the same course, in order to facilitate the appropriate and consistent academic standards across courses:
- Standard Workload form Development Guidelines for Academic Managers (2025-26) (Appendix C: Faculty Course Lead)
- VPA Protocol-01: Learning Management System (LMS) Operating Guidelines for Faculty
- Use of LMS shells to support faculty teaching the same course; related to core instructional materials including resources such as sample syllabi, sample weekly lesson plans, and sample assessments (refer to Course Lead Course Shells, p. 3)
- Sample syllabi – Sample syllabi are attached to each course within the Curriculum Information Management system (CIM), which ensures new faculty have a consistent starting point from which to develop assessment and instruction.
Program Evidence
All courses, regardless of section, location and delivery method are guided by the same course outline. Courses in the following table run via multiple sections, modalities, or at different locations:
Program | Course materials and delivery mode/location |
---|---|
ADMC | MKTG 1000: Introduction to Marketing (numerous sections taught by multiple faculty) MKTG 1000 – course outline MKTG 1000 – Master Syllabus (available in CIM for all faculty) Email from course lead to faculty teaching MKTG 1000 BlackBoard resources for faculty Marketing Retail Scan assignment |
CMPA | COMP 3025: Mobile and Pervasive Computing (taught both online and face-to-face) COMP 3025 – Course outline COMP 3025 – Syllabus – Winter 25 Blackboard set up – Online Blackboard set up – Face-to-face App Life Cycle Lecture (lecture is live for face-to-face; recorded and posted for online section) Assignment 1 – Lucky Number App (same assignment outline for both modalities) |
PRJM | PRJM 1010: Communication for Project Managers (GC Flex – delivered in all formats) PRJM 1010 – Course outline PRJM 1010 – Course syllabus (p. 3) Assignment #5 – Risk and Issue Management Plan; case study; template; rubric (same for all modalities) Group Presentation Assignment (same for all modalities) Public Private Partnership – Project Management at Georgian at ILAC Program delivered at both Georgian College and at the International Language Academy of Canada (ILAC) Georgian College Project Management Program Outline Georgian at ILAC Project Management Program Outline PRJM 1001 – Georgian – Course outline; PRJM 1001 – Georgian at ILAC – Course outline (ILAC uses GC outlines from CIM) PRJM 1002 – Georgian College outline; PRJM 1002 – Georgian at ILAC – Course outline (ILAC uses GC outlines from CIM) |
The Centre for Teaching and Learning
Georgian exemplifies best practices for engaging faculty in regular experimentation, sharing and evaluation of new strategies, and methods and tools for teaching and learning through its Centre for Teaching and Learning (CTL).
- Centre for Teaching and Learning – Meet the Team
CTL offers faculty across the college professional development (PD) with emphasis on the quality of the student learning experience, both in and outside of the classroom. The CTL Annual Report provides a comprehensive review of all of CTL’s achievements and contributions to the teaching and learning community over an academic year:
- CTL Annual Report (2023-2024)
- CTL 2022-2024 Strategy Map (p. 5)
- Strategic Plan Alignment Highlights (p. 6)
- Academic Plan Alignment 2023-2024 (p. 7)
- Focus on Events (p. 8)
- Modality Training Pathways 2023-2024 (p. 9)
- Summary of CTL Offerings 2023-24 (p. 10)
- Workshops Feedback (p. 11)
- Faculty Competencies 2023-2024 (p. 12)
- 2023-2024: The Year in Numbers (pp. 13-14)
- CTL-Student Impact Highlights (p. 15)
- CTL’s Commitment to Indigenization and EDIB (pp. 16-17)
Continuous Quality Improvement
CTL is continuously monitoring its practices and seeks feedback to support ongoing quality improvement, ensuring it delivers the appropriate resources and support in teaching and learning at Georgian:
- Faculty Teaching Development Needs Assessment Survey – This survey closed in early January. The results a will inform 2025/2026 planning.
- CTL PD opportunity survey (Qualtrics Survey – Occurs after every workshop/offering)
- CTL Workshops Feedback Dashboard
Participation in CTL Sessions
The Centre for Teaching and Learning tracks participation in its workshops and sessions through Sum Total:
Centre for Teaching and Learning – Faculty Supports
Teaching and Learning
The Teaching and Learning webpage includes information and resources related to a number of teaching and learning topics, such as academic integrity, changemaking and social innovation, instructional coaching and teaching methods, and universal design for learning.
Learning Technologies Support
The Learning Technologies page includes information about a variety of learning technologies that can be used to enrich the student learning experience.
Blackboard Support
CTL also provides support for Blackboard, Georgian’s Learning Management System (LMS):
CTL Communication
CTL communicates regularly with the college community to keep them informed of opportunities to engage in development:
- Media Hub
- Newsletters
- CTL weekly emails (every Monday morning)
- CTL Connects newsletter
- Newsletters
- CTL Workshop Schedule
- Faculty Calendar
- CTL Weekly Wins for Course Design
- Staff News Articles and Announcements:
Channels for Sharing
The Centre for Teaching and Learning supports several channels to connect and share the exceptional work occurring in teaching and learning at Georgian College:
- CTL Media Hub
- YouTube Channels
- YouTube Channel (includes highlight videos for every event)
- scroll down to bottom for Shorts
- FreshForward YouTube Channel
- YouTube Channel (includes highlight videos for every event)
- Podcasts
- CTL Social Media Channels
- YouTube Channels
CTL also facilitates a variety of Focus On Events, days dedicated to the focus of one aspect of teaching and learning practice:
CTL’s annual Focus on Teaching Conference (FoTC) provides opportunities for faculty to come together to celebrate achievements in teaching excellence, and to share their expertise with fellow educators and the greater college community:
- Teaching Excellence Awards
- Calls for proposals – 2024 (faculty deliver workshops to faculty)
- FoTC Highlight video – 2024
Department of Research and Innovation
The department of Research and Innovation supports the college community in research, development and innovation. Specifically related to faculty development is their support for work in applied research:
- Researcher profiles
- Brown Bag Lunch and Learn Series
- Research, Innovation and Scholarship (RIS) Fund
- Research, Innovation, Scholarship and Entrepreneurship (RISE) Day
Program Specific approaches to sharing
The college supports the Academic Professional Development Leave providing faculty across all portfolios the opportunity to focus on an area of professional development. As part of the process, faculty are required to bring new knowledge and learning back to the Georgian Community:
- Academic Professional Development Leave Procedure #45 (Procedure guidelines, p. 5, Step 10)
Academic portfolios also conduct individual approaches to sharing expertise and developments in teaching and learning:
- Health, Wellness and Science – Share your achievements
- Liberal Arts – Speakers Series
- Liberal Arts 2023 Conference on Education and the Future of Work
Faculty Reflection
Faculty at Georgian are encouraged to reflect on their practice in a variety of ways throughout each semester.
On CTL’s web page, Teaching Methods, each method described includes an opportunity to “Reflect on Practice” encouraging faculty to learn from their experiences and continuously strive to improve their practices.
Faculty also use a variety of informal approaches to support reflective practice, including reflecting on Course Feedback Survey responses, and soliciting feedback from students through stop start continue, ticket out the door, and other just-in-time teaching practice improvement strategies.
- ADMC – example of exit ticket for ADVE 2005
Beginning this spring, the college is implementing a formal Formative Faculty Reflection Procedure (Refer to Standard 6.1).
Georgian ensures fair and equitable evaluation of student achievement of course learning outcomes, accompanied by timely and constructive feedback.
Policy
- Evaluation of Student Learning Policy #124
- Measurement of CLOs (Purpose, p. 1; faculty responsibility, p. 3; policy statements 1.1, 1.2, 1.3, p. 5)
- Timely and constructive feedback (Purpose, p. 1; faculty responsibility, p. 3; policy statement 1.10, p. 7)
- VPA Protocol-01: Learning Management System (LMS) Operating Guidelines for Faculty
- LMS to be used for sharing of course syllabus, and for student grade/progress (Scope, p. 1)
CTL Resources to support Evaluation and Grading
Faculty Developers and Instructional Designers in the Centre for Teaching and Learning (CTL) support faculty by providing the guidance and resources required to develop assessments and grading schemes, which are aligned to course learning outcomes (CLOs).
The Teaching and Learning page includes information and resources related to a number of teaching and learning topics, including assessment and frequency of feedback:
- Authentic and Alternative Assessment (webpage)
- Streamlining grading and feedback (webpage)
- Online, GC Flex and Hybrid Learning (webpage)
- Good Practices in Hybrid Teaching (From Hybrid Flex program)
Continuous Quality Improvement
Program faculty facilitate student learning, improvement and success in meeting the outcomes of their courses through prompt and constructive feedback, provided within ten business days of assignment submission, according to policy (as outlined above). The Course Feedback Survey which is administered every semester for every course also includes questions related to evaluation. Feedback is used by faculty to inform their practice on an ongoing basis (examples are included in the table below):
Georgian College has mature mechanisms in place to ensure imminent program graduates have opportunities to practice, and be assessed on, culminating performance of the program Vocational Learning Outcomes (VLO).
Experiential Learning in Georgian’s Strategic Direction
Experiential learning is built into the Strategic, Academic and Business Plans:
- Strategic Plan – Accelerated Success (p. 3)
- Quality market-driven programs
- Extraordinary experiences
- Academic Plan – Quality market-driven programs (p. 3)
- Experiential learning
- Business Plan – Extraordinary experiences (p.5 – A18 and A19)
Experiential Learning in Program Curriculum
As an institutional priority, Experiential Learning (EL) is thoughtfully integrated into all curriculum. Each program embeds some type of EL, whether placements or coops, capstone courses, or applied research projects. These courses are designed to measure a student’s preparedness for work and are mapped to a number of VLOs:
Cooperative Education
As one of Ontario’s top Co-op colleges, Georgian takes pride in its commitment to Experiential Learning (EL) within programs. The Co-op Education and Career Success department supports students and academic areas with co-op work experience at the college:
- Experience co-operative education and work integrated learning (WIL) at Georgian!
- Many of Georgian’s Co-op programs are accredited by Co-operative Education and Work-Integrated Learning Canada (CEWIL)
- Civil Engineering Technician (Co-op) program page (Accreditation section)
- Many of Georgian’s Co-op programs are accredited by Co-operative Education and Work-Integrated Learning Canada (CEWIL)
- Alternatives to traditional Co-op:
- iCo-op: Georgian’s Centre for Changemaking and Social Innovation (CCSI) offers Innovation Co-op (iCo-op), through which students join inter-disciplinary design teams and work alongside community partners to tackle complex social issues like affordable housing and food insecurity.
- eCo-op: Georgian’s Henry Bernick Entrepreneurship Centre offers Entrepreneurship Co-op (eCo-op), giving full-time students the opportunity to work with mentors and experts on their startup ideas for their co-op credit.
- Hire Georgian students and grads
- Cooperative Education and Student Internships Student Manual (2024-2025)
Continuous Quality Improvement of Co-operative education work experiences
Institutional Research and Strategic Insights has worked with the Co-op department to develop a feedback mechanism regarding student Co-op work experiences:
Standard 5 – Existence, Monitoring and Communication of Policies, Procedures and Practices that Influence and Impact Academic Quality
Effective quality assurance mechanisms ensure the communication and monitoring of established academic policies and practices related to academic issues.
College Policies
Georgian has mature mechanisms in place for ensuring communication of and compliance with policies, regulations and guidelines. All Georgian policies include clearly defined roles and responsibilities of staff and invested parties, ensuring academic work is conducted in alignment.
Academic policies
Both Academic Policies (college facing) and Academic Regulations (student facing) are available on the college’s public website:
Final approval of Academic Policies and Regulations occur at Academic Council, which is responsible for updating respective departments of new policy or changes to existing policies:
- Academic Council – Terms of Reference (Mandate, p. 1; Roles and Responsibilities: Members-at-large, p. 4)
The Vice President, Academic (VPA) updates the President’s Leadership Team, Academic Leadership and College Council team members, after which the approved policy is published.
College-wide policies, including Administrative, Human Resources, and Campus Safety and Security, are developed by the department responsible and approved at College Council whose broad membership also provides updates to respective departments.
- College Administrative Policy Review Committee – Terms of Reference (Duties and functions, p. 2)
Internally, policies are posted to the Policy and Procedures SharePoint site.
VPA protocols
The Vice President Academic’s VPA SharePoint Site includes links to strategic documents, policies and resources, including a number of internal facing protocols relevant to faculty and academic administrators:
Specific VPA protocols are communicated to faculty and administrators throughout the academic year at the beginning of each semester, to ensure critical information is provided for staff and students:
Communication of policy to program faculty and staff
- Portfolio SharePoint and Teams Sites are used to provide a source of information, including policy, to faculty and staff within academic portfolios:
- Semester start up emails provide academic areas with policy related reminders:
- Ongoing communications throughout the semester are used to remind faculty and staff of pertinent policies:
- Engineering Technologies – Mid-semester coordinator update (re testing regulations)
- Health, Wellness and Science bi-weekly email (re campus lockdown and fire testing)
Communication of policy to students
Georgian has a number of mechanisms to ensure communication of academic policies and regulations to students:
- The College website:
- The Student portal: MyGC Life
- Banner Registration:
- All students are asked to acknowledge understanding of Academic Policies upon registration:
- Students are provided access to their official Course Outlines and Course syllabi, via Learning Management System (LMS) – Blackboard.
Program Specific Policy Communication to Students
Academic administrators and faculty also provide access to pertinent college and program policies through a number of channels:
Program | Mechanism for Policy Communication |
---|---|
ADMC | Program Outline (Admissions, credit transfer, graduate requirements and eligibility, graduation window) Course Outlines (Select an ADVE outline and refer to bottom of page for course passing grade info, PLAR eligibility and appeals) Course Syllabus template for Business and Management, Automotive Business portfolio (p. 4) Program Orientation Presentation (pp. 7-10; 26-28) |
CMPA | Program Outline Course Outlines (search any COMP outline) Course Syllabi: COMP 1068 (pp. 3-4; 6-7); ENTR 1002 (pp. 10-11); Program Orientation Presentation (pp. 7-14, 21-24) |
CVET | Program Outline Course Outlines (search any CONS outline) Course Syllabi: CONS 2001 (pp. 2-3, 4-6); SURV 1001 (pp. 4-5) Program Orientation Presentation (pp. 7-11) |
MHCC | Program Outline Course Outlines (search any MHCC outline) Course Syllabi: MHCC 1000 (pp. 1-4); MHCC 1003 (pp. 3-4) Program Orientation Presentation Student Handbook (Program Policies, pp. 9-21) Placement Orientation and Prep Presentation (pp. 4, 6, 11, 18) Placement Manual (Fieldwork Policies and Procedures, pp. 20-28) |
Georgian has mature mechanisms in place to ensure that academic policies and procedures are reviewed and monitored regularly and consistently.
- Policy Development and Review Framework Policy #137
- Policy and Procedures SharePoint resource for Document Owners, Writers, Reviewers (Policy Holders) and Approvers
The Office of the Registrar oversees the creation and annual review of the Academic Regulations, and the Office of the Vice President, Academic oversees the creation and revision of Academic Policies. The two main bodies of approval for Academic Policies and Academic Regulations are the Academic Policy Review Committee (APRC) and Academic Council (AC).
- Academic Policy Review Committee (Terms of Reference)
- Academic Council (Terms of Reference) – (refer to Mandate, p.1)
The Office of the Vice President, Academic is responsible for tracking academic policy development and review:
- Academic Policy Tracking
- Academic Policy Review Committee (APRC) meeting minutes with policy approvals
- 2024 – 2025 Academic Regulations approval (p. 1)
- Academic Integrity Policy approval (p. 1)
- Academic Council (AC) meeting minutes with policy approvals
- 2024 – 2025 Academic Regulations approval (p. 1)
- Academic Integrity Policy approval (p. 1)
- Academic Policy Review Committee (APRC) meeting minutes with policy approvals
PolicyTech
The college has recently implemented PolicyTech, a software used to create and revise policies, facilitate workflows and approvals, and to communicate changes to the college community. The full implementation of PolicyTech is anticipated Spring of 2025. This will be accompanied by a number of resources to support the development and review of policies at the college.
Georgian has mature mechanisms for managing admission processes and criteria. The Office of the Registrar (RO) ensures the existence and equitable application of policies and procedures regarding Admissions. All program admissions requirements are developed from the Minister’s Binding Policy Directive: Admissions Criteria, in consultation with the Office of Academic Quality, and with approval from the RO.
The Office of the Registrar is responsible for admissions processes in alignment with the policies and regulations below. They execute those responsibilities according to established work instructions:
- Work Instruction: Full-time Registration
- Work Instruction: Part-time Registration
- Work Instructions: Catalogue Term
- Letters, Transcripts and Other Documentation (for Letter of Acceptance, Confirmation of Registration, Proof of Enrollment)
The Admissions Department of the RO has a dedicated working group to review, update and edit work instructions as needed. They typically meet monthly, but connect more frequently when it is determined something within the work instruction requires modification. Changes are made and communicated to the admissions team.
Policy/Procedure/Regulation | Detail |
---|---|
Minister’s Binding Policy Directive: Admissions Criteria | Ministry criteria for general admissions to ensure a clear and consistent method for consideration of applicants for entrance to all college programs of instruction. |
Academic Regulation 2. Admissions | Parameters for all domestic and international applicants. Students are offered admission to programs in adherence to admissions requirements on the Program Outline, as well as admission processes. |
2.1 College eligibility requirements | Eligibility requirements as per the Minister’s Binding Policy Directive. |
2.2 Program eligibility admission requirements by applicant category/type | Basic admission requirements for secondary, non-secondary, home schooled, mature applicants, and applicants with accessibility needs. |
2.3 Full-time and part-time credit program application process | Process for domestic and international students applying to both full- and part-time credit programs. |
2.4 English language proficiency | English language requirements for admission into programs for applicants for whom English is not their first language. |
2.5 Other admission requirements | Notification of program acceptance, confirmation of acceptance, and deposit payment, and waitlists. |
2.6 College preparatory programs/academic and career preparation | Eligibility for applicants who have successfully completed college preparatory programs. |
2.7 Admissions requirements course equivalencies | Parameters for determining equivalencies to admission requirements. |
2.8 Highly competitive programs | Selection techniques used when there are more qualified applicants than spaces available. |
2.9 Admission decisions | Priority of admissions, waitlists, international selection, letters of acceptance (LOA); conditional acceptance; deposits; unsuccessful applicants. |
2.10 Other program requirements | Placement, practical experience. |
2.12 Program transfer | Parameters for students enrolled in one program and wishing to transfer to another program or campus. |
9.1 Circumstances for an academic appeal | Process for academic appeals, including a final admission appeal. |
Georgian has mature mechanisms in place for monitoring and managing student progression. Georgian College views progression as the advancement of students through their programs of instruction. This includes the following:
- appropriate passing grades for courses and for graduation requirements (which can differ) and for promotion from semester to semester, and to graduation;
- proper implementation of requisites so that students take their courses in the appropriate order so that they attain the required learning before advancing;
- adherence to the graduation timelines after admission into a set curriculum of a program of study; and
- adherence to residency requirements so that students can be granted a Georgian credential upon meeting all of the graduation requirements.
The Office of the Registrar is responsible for overseeing student progression in adherence to the Academic Regulations below. They execute those responsibilities according to established work instructions, which are reviewed regularly and updated as necessary, typically twice per year:
- Work Instruction: Full-time Registration
- Work Instruction: Part-time Registration
- Work Instruction: Graduation
Academic Regulation | Detail |
---|---|
Academic Regulation 4. Registration | 4.2.1 Registration Definitions Definitions of registration status and requisites, including, pre-requisites, co-requisites, concurrent requisites, and anti-requisites. |
Academic Regulation 5. Academic grade record promotion | The overarching regulation that includes the college’s grading system and promotional status. |
5.2 Promotional status | Passing grades for courses in various programs and credential types; parameters for taking repeat courses; and an explanation of types of academic standing used to determine promotional status of students as they progress through their programs. |
5.2.3 Promotional status and eligibility for co-op | Parameters under which students may proceed to a co-op work term. |
Academic Regulation 6. Graduation | The overarching regulation that explains how students can meet graduation requirements in terms of grades and timelines. |
6.1 Graduation residency requirements | The percentage of a program in terms of semesters or number of courses required for a student to graduate with a Georgian credential. |
6.3 Graduation timelines | Maximum completion time for each credential based on start date and curriculum in place at that time, otherwise known as the Graduation Window. Also appears on the bottom of official Program Outlines: ADMC; CVET; CMPA; MHCC |
Georgian is committed to giving credit to students for previous learning, both formal and non-formal, where warranted. As such, the college is dedicated to rigorous and efficient Prior Learning and Credit Transfer processes. Credit for Prior Learning (CPL) processes, including Prior Learning Assessment and Recognition (PLAR), are overseen and managed by the following:
- The Partnerships and Pathways office liaises between the student, subject matter experts (faculty who advise students and assess equivalencies and candidacy for PLAR), and the Office of the Registrar which advises on and supports the CPL process:
- The Office of the Registrar (RO) processes the CPL documentation and confirms it on the student record.
- Transfer Services webpage
- How to evaluate course comparables in the Transfer Credit System (employee resource)
- The RO process transfer and PLAR according to established work instructions, which are reviewed regularly and updated as necessary, typically twice per year :
- Transfer Experience System (TES) Work Instructions:
The CPL processes are conducted in alignment with the following academic policies and regulations:
Policy/Procedure/Regulation | Detail |
---|---|
Credit for Prior Learning – Credit Transfer Policy #133 | Academic policy that outlines the college’s approach to granting credit for prior learning via individual transfer credits and block transfers. |
Academic Regulation 3. Credit for Prior Learning | Describes the ways in which students with previous formal and non-formal learning can be assessed for credit toward a Georgian College Program. |
3.1 Transfer credit/course exemptions | Defines and outlines parameters for transfer and exemptions including the following: 3.1.4 Co-op transfer credit exemption 3.1.5 Communications credit (COMM) 3.1.6 General Education credit (GNED) 3.1.7 Georgian to Georgian transfer credits 3.1.8 Transfer credit exemption petition process |
3.3 Advanced Standing | This regulation outlines policy for transferring postsecondary credits from recognized and accredited institutions, and from a variety of credentials. Regulations include the following: 3.3.1 Certificate to diploma 3.3.2 Diploma to graduate certificate 3.3.3 Diploma to degree 3.3.4 Degree to diploma, graduate certificate or certificate 3.3.5 Degree to degree |
Prior Learning Assessment and Recognition Policy #127 This policy is currently under review. | Academic policy that outlines the requirements for the development and administration of Prior Learning Assessment and Recognition (PLAR). |
Academic Regulation 3.2: Prior Learning Assessment and Recognition (PLAR) exemptions | Regulation that outlines the parameters under which learning gained through informal education or life and work experience can be recognized for credit, and describes the process for students. |
Georgian has mature mechanisms in place to ensure that policies and procedures regarding accommodation and assessment are established and applied for all programs offered by the college:
- The Vice President, Academic is responsible for the development and application of Evaluation of Student Learning policy #124 .
- The Registrar is responsible for overseeing student promotion and the appeals process as per Academic Regulation 9 (see below).
- The Executive Director, Student Success oversees the development and implementation of policies related to accessibility and accommodation for students.
- The Vice President, People and Culture is responsible for developing and overseeing policy related to accessibility and accommodation of Georgian employees. The Campus Safety and Security department provides resources and templates to support Georgian students, staff and visitors with accessibility and accommodation requirements.
Policy/Procedure/ Regulation | Detail |
---|---|
Assessment | |
Evaluation of Student Learning policy #124 | Policy to ensure transparency and timeliness in the assessment of student performance, and to ensure that evaluation of student work adheres to standards laid out by OCQAS and PEQAB. |
Academic Regulation 5. Academic grade record and promotion | 5.1 Grading system Grading scales, conversions and symbols, transcripts, calculation of GPA, and incomplete grade designation. |
Academic Regulation 9. Academic Appeals | 9.2 Academic appeals process and 9.3 College Academic Appeal Panel (CAAP) Information for students about the academic appeals process. |
Accommodation | |
Academic Regulation 2. Admissions | 2.2.5 Applicants with accessibility needs Provides information for applicants to obtain assistance or support, and outlines the college’s commitment to providing accommodations for students, in order that they have an equal opportunity to meet standards of courses and programs. |
CS-42 Accessibility Procedure | Procedure to establish standards to ensure an accessible environment at Georgian related to learning, working and visiting the college. |
Ontario Human Rights Code (OHRC) policy on accessible education | Information for applicants to obtain assistance or support, and outlines the college’s commitment to providing accommodations for students, in order that they have an equal opportunity to meet standards of courses and programs. |
Accessibility for Ontarians with Disabilities Act (AODA) | Establishes standards in accordance with the Accessibility of Ontarians with Disabilities Act (AODA) to ensure an accessible environment for all members of the college community. AODA and Accessibility at Georgian College webpage: – Accessibility at Georgian – Accessibility for Ontarians with Disabilities Act (AODA) – Web standards – Accessibility plan – Archives – Additional resources – Ontario Universities Accessible Campus – Templates and Guides – Creating Accessible Office Documents and Choosing Accessible Applications – Provide your feedback |
The Office of the Registrar is responsible for monitoring and reviewing the application of certification policies and procedures, according to their Work Instructions, which are reviewed regularly and updated as necessary:
- Work Instruction: Grad List and Credentials
- Letters, Transcripts and Other Documentation (for Graduation Letter, Graduation Credential, Transcripts)
- Work Instruction: Graduation (Dean’s List, Program Distinction, and Governor General’s Academic Medal, p. 7)
Awarding of credentials occurs in alignment with the following Academic Regulations:
Policy/Regulation | Detail |
---|---|
Academic Regulation 5 Academic Grade Record and Promotion 5.2 Promotional Status | Passing grades necessary to fulfill graduation requirements for courses in various programs and credential types; includes promotion for both semester and graduation. |
Academic Regulation 6: Graduation | Overarching regulation that explains how students are determined to have met graduation requirements in terms of grades and timelines. |
6.1 Graduation residency requirements | Percentage of a program in terms of semesters or number of courses required for a student to graduate with Georgian credentials. |
6.2 Second programs | Graduation requirements for students pursuing a program of study leading to a second credential. |
6.3 Graduation timelines | Maximum completion time for each credential based on start date and curriculum in place at that time; referred to as the Graduation Window. Also appears on the bottom of official Program Outlines: ADMC; CVET; CMPA; MHCC |
6.4 Georgian scholar | Overall GPA required of a graduate of a ministry-approved postsecondary program to graduate with honours. |
6.5 Program distinction | Overall GPA required of an apprenticeship student to graduate with Program Distinction. |
6.6 Governor General’s Academic Medal | Requirements for a student in a post-secondary diploma program to receive the Governor General’s Academic Medal. |
Quality Assurance of Third Party Agreements
Georgian has established College-Agreements with Third Parties Procedure #34 to oversee the establishment of external informal and formal arrangements. Georgian’s Academic Policies ensure curriculum quality standards of programs leading to a Georgian College credential, regardless of whether the program is delivered by Georgian or a third party:
- Academic Quality Assurance policy #118 (Scope, p. 1)
- Program Renewal policy #121 (Scope, p. 2)
- Program Assessment Policy #126 (Scope, p. 1); Annual Program Quality Review Policy #126 – Draft (Scope, p. 2)
- This policy is being updated to align with the new Annual Program Quality Review process and is currently undergoing the final stages of approval.
Articulation Agreements
Academic Pathways and Partnerships and the Office of the Registrar’s Credit for Prior Learning (CPL) department work with the academic areas to develop, review, and operationalize articulation agreements. Agreements are monitored, and copies are housed in the Academic Pathways and Partnerships office. This includes all documents related to the specific agreement or renewal of an agreement. Once signed, a copy is sent to the Office of the Registrar which keep it for its records and facilitates the posting on the website. Articulation agreements and other pathways are revisited as part of the Program Renewal process to anticipate any impacts and ensure currency.
Students can search the CPL Outgoing transfer and articulation agreements web page for agreements related to programs. The following are a few examples related to programs selected for audit:
- Advertising and Marketing Communications – ADMC
- Annishnaabemowin Language Programming – ANPD (MAAJ is year one)
- Civil Engineering Technology – CVTY (CVET is years one and two)
Affiliation Agreements
Some programs have affiliation agreements with other institutions to support work integrated learning opportunities for students. These are negotiated between the academic area’s Placement Office and partnering institution, using a standard placement agreement and memo of understanding. Once signed, the Dean of the academic area and the Vice President, Academic approve via DocuSign. The Placement Office files the agreement and provides a copy to the partner institution. If the partner institution prefers its own agreement, the Director’s assistant consults with Georgian’s Legal team, and then obtains signatures from the Dean, VPA, as well as the Vice President, Finance and Corporate Services as the binding signature. The following are examples of agreements between the Health, Wellness and Science portfolio and Health Services and Hospital partners:
Public Private Partnerships
Georgian has established a clear quality assurance framework for work with private partners to ensure quality delivery of Georgian programs:
- Quality Assurance Framework for Public College-Private Partnerships (from Georgian’s partnership agreement with the International Language Academy of Canada ILAC)
The Office of the Registrar is responsible for ensuring program admission, progression, laddering, awarding of additional credentials and certifications to align with Georgian’s regulations and policies:
- Standard Operating Procedures for Public Private Partnerships: Planning, Curriculum, Scheduling, Admissions and Registration
Academic Pathways and Partnerships is responsible for ensuring continuous quality improvement for private deliverers of Georgian College programming in alignment with the framework. In addition to ensuring all curriculum delivered aligns with Georgian quality assurance development, renewal and review policies, they have developed extensive quality assurance processes for the ongoing review of the partnership, including routine site visits by Georgian staff. While Georgian has developed these specifically for its partnership with ILAC, they are to be used as the template for all quality assurance activities involving third-party deliverers of Georgian programs:
- College Wide Audit Report (Fall 2024)
- Georgian at ILAC – Fall 2023 Quality Assurance Review
- Georgian at ILAC – Winter 2024 Quality Assurance Review
6. Availability and Allocation of College-Wide Resources
Effective quality assurance mechanisms ensure the existence, availability and allocation of resources (human, physical, financial) and technological infrastructure to support student achievement.
– possess the combination of experience and qualifications appropriate for their roles;
– undergo appropriate selection and hiring processes;
– receive appropriate academic guidance and onboarding;
– are provided with professional development opportunities;
– engage in a review process and are provided with developmental feedback.
Georgian has mature processes in place to ensure qualified, experienced faculty are hired and provide quality learning experiences for students in programs throughout their careers.
Selection and Hiring
The Manager, Talent Acquisition works with the hiring manager to determine the hiring requirement:
- Recruitment and Selection Procedure #47 (Principles, 2.1.1, p. 3; 2.4 Recruitment and Selection process, p. 5; and 2.6 Checking references, p. 6)
Program Specific Faculty Job Postings
Academic Guidance and Onboarding
College-wide Orientation and Onboarding
The division of People and Culture provides institutional support in the form of resources and orientation for all new Georgian employees, including faculty via the New Employee Resources SharePoint site. Key information includes the following:
Campus Safety and Security conducts mandatory training for all new employees, which is outlined on its Safety Training SharePoint Site. Upon being hired, staff are provided an Employee Learning Quick Reference Guide, and are required to complete training through the Halogen Learning Management System.
New Faculty Onboarding
New faculty attend faculty onboarding and orientation facilitated by the Centre for Teaching and Learning:
- Faculty Onboarding
- New Faculty Handbook
- Basic Classroom Podium Introduction (YouTube Video)
- GC Flex Classroom Introduction (YouTube Video)
All newly hired full-time faculty are downloaded one course to attend the Full-time Faculty Development Journey (refer to Professional Development below).
Professional Responsibilities
Faculty perform their professional responsibilities within the parameters of the Academic Policies and Academic Regulations (outlined in Standards 2, 3, 4, and 5 above). Both provide key policies regarding curricular and quality assurances processes, student evaluation, academic misconduct, appeals and other topics related to the role and responsibilities of faculty members. A number of other college policies also provide parameters around employee professionalism and conduct:
- Employee and Student Personal Relationships Policy #138
- Employee Code of Conduct Policy #53
- Conflict of Interest Procedure #48
- Academic Freedom Procedure #134
- Intellectual Property Procedure #135
Program Specific Onboarding and Orientation
Each academic dean provides onboarding and orientation to new faculty within their respective portfolios:
Professional Development
Faculty are provided professional development (PD) opportunities related to their teaching and learning as well as field of practice. PD is determined based on individual need, in consultation with the academic manager and in accordance with college policy and the Collective Agreement for Academic Employees:
Performance Development Procedure for Professors policy/procedure #50 (Principle 2, p. 1)
- Academic Professional Development Leave Procedure #45 (Policy 1.1, p. 3)
- Learning and Development (SharePoint Site)
Portfolio Specific PD Engagement
Portfolio/Program | Professional Development Engagement Evidence |
---|---|
Business and Management (ADMC) | PD Tracking |
Computer Studies and Design and Visual Arts (CMPA and PRJM) | PD Tracking |
Engineering Technology (CVET) | PD Leave tracking and signed letter example |
Health Wellness and Science (MHCC) | PD process and request form MHCC Faculty CVs for most recent PD: Faculty 1 (p. 2); Faculty 2; Faculty 3 (pp. 1, 4) |
Liberal Arts (MAAJ) | PD request form PD tracking |
Centre for Teaching and Learning – Faculty Professional Development
Georgian Faculty Competency Framework
The Centre for Teaching and Learning (CTL) has developed the Georgian Faculty Competency Framework to help educators consider and engage in conversation about the many roles they assume, while supporting their continuous growth toward transformative teaching:
- Goals of the Innovative GC Faculty Competency Framework
- Faculty competencies and roles
- Stages of growth in competence
- Earning badges while you grow your teaching practice
- Competencies and badges
- How our badging system works
- The Innovative Georgian College Faculty Certificate
Professional Development Resources
Faculty Professional Development page of the CTL website includes a number of resources to support full-time and non-full-time faculty in their roles:
- Full-time Faculty Development Journey (FDJ)
- Non-full-time Faculty Journey
- CTL Workshops
- ISW: Instructional Skills Workshop
- CDS: Course Design Sprint (CDS) is a two-day opportunity in which faculty re-design one course (CDS Worksheet)
- Online Self-Paced Asynchronous PD Courses
- GenAI in Education Challenge
- Culturally Attuned Teaching Toolkit Micro-Certificate
- Accessibility and Copyright Guide for Faculty
- Universal Design for Learning
- Delivery Modalities (Pathways Overview)
- SumTotal (access to ongoing CTL offerings)
- Blackboard Ultra training for all faculty
CTL Central for Faculty is a Blackboard site dedicated to a variety of tools, strategies and learning opportunities including the following:
- New Faculty Journey – Course Essentials
- CTL Knowledge Base – links to a variety of articles
Centre for Teaching and Learning – Pathways Programs Participant Tracking
Faculty who teach online, hybrid or GC Flex courses for the first time are required to participate in paid development. The Centre for Teaching and Learning tracks faculty enrolled in all of these pathways programs, capturing information related to the course being developed, including delivery modality, status of bi-weekly reviews and more:
- Course Design Base Camp – tracking
- Hybrid Horizons – tracking
- OnlineLink – tracking
- FlexLink – tracking
- HybridLink – tracking
Developmental Feedback
Current Process
Georgian provides the following resources to support development of faculty, all of which are available on the Vice President, Academic SharePoint site:
- Performance Development Procedure for Professors
- VPA-Protocol-06: Performance Development Protocol for Probationary Faculty – Semesters 1 and 2
- VPA-Protocol-09: Annual Faculty Non-Contact Period (NCP) Process
- Classroom Observation Worksheet
Probationary Faculty
- Probationary professors are assessed each teaching semester during the probationary period. This includes participation in the Full-time Development Faculty Journey (formerly Academic Development Plan – ADP), classroom/lab observation by the Dean or Associate Dean, Student feedback (Course Feedback Survey), and a review of the faculty’s goals and professional development plan with the Dean/Associate Dean providing a written summary of their progress.
- Example Liberal Arts – Classroom Observation for Probationary Faculty (MAAJ)
Full-time faculty
- Post-probationary professors engage annually with their academic administrators during Standard Workload planning for the upcoming academic year. During this time, faculty discuss plans for their non-contact period, professional development opportunities and goals. Full-time faculty are also evaluated each semester in every course via the Course Feedback Survey process, the feedback from which is reviewed by the Dean/Associate Dean, and used to inform their teaching practice.
- Liberal Arts – Email follow up from Course Feedback Survey (FT Faculty)
- Health Wellness and Science – FT Faculty review schedule; Faculty Goals form
Non-full-time Faculty
- Non Full-time Faculty (NFT) are evaluated by their students once per semester, as part of the Course Feedback Survey. Deans/Associate Deans review all faculty evaluation results, and meet with faculty to discuss the results of the feedback where necessary.
- Liberal Arts – NFT faculty review schedule
New Formative Faculty Reflection procedure
Commencing Spring of 2025, full-time faculty will participate in a new Formative Faculty Reflection Procedure. This process was informed by sector practices and developed in alignment with the Georgian Faculty Competency Framework in an effort to provide fair, consistent, and inclusive guidelines that support the ongoing process of formative reflection and professional development of Georgian faculty. This process will enable the college to monitor and track ongoing full-time faculty engagement in professional development.
The following are the existing documents, currently awaiting final approval:
Student and Learning Services at Georgian College is dedicated to serving students by supporting their academic, workplace, health and social needs. The Student and Learning Services Strategic Plan outlines five strategies by which they ensure the quality and adequacy of their services:
- Increase collaboration across Student and Learning Services teams to work together to support students (p. 7)
- Develop integrated and coordinated communications of Student and Learning Services (p. 8)
- Prioritize data-driven decision making to continuously improve our support of students (p. 9)
- Create and deliver an integrated/collaborative Student and Learning Services professional development plan to support continuous learning and excellent service delivery (p. 10)
- Embed equity, diversity, inclusion and belonging, Indigenization and internationalization into Student and Learning Services policies, processes and practices. (p. 11)
Each student services department aligns academic support and advising services with the needs of students, and ensures they are working effectively and applied consistently. Student Success consists of Student Operations, Co-p and Career Services, Access Programs, Libraries and Learning Success, Well-being, and Indigenous Strategies:
Communication of Services
The Student Services website provides a landing page for all of the support services available to students at the college across all campuses. This is public facing and available to internal and external audiences. Each service area’s administration is responsible for the maintenance of its particular website, the details of which are covered in more detail in the Student Academic Advising and Supports section below.
The Student Portal, My GCLife, provides information and supports related to academics and student services for the internal student audience across all campuses. This is a one-stop shop self-serve portal that enables students to find answers to service-related questions, connect with services, and track inquiries and tickets. My GCLife includes the following tabs: Academics Home; Student Success; Food; Financial Aid and Awards; Athletics; International; Emergency, safety, security; and Co-op Education and Career Success.
My GCLife also includes two forums which provide access to resources and non-academic, skill building workshops and events:
Student Academic Support and Advising Services
Accessibility
Accessibility services connect students with Accessibility advisors to provide information, support and resources for students who face physical, medical, sensory, mental health or learning barriers to education.
Co-operative Education and Career Success
Co-op Education and Career Success is made up of co-op consultants and employer relations consultants, international experience consultants, career consultants, employment resource officers, job search coaches and data resource specialists to support students with the cooperative education components of their program, and with career assessments, planning and employment preparation.
Counselling, Mental Health and Well-being
Counselling, mental health and well-being provides access to counselling and mental health and well-being resources for all Georgian students.
Indigenous Services
Georgian has Wiidookdaading Indigenous Resource Centres at our Barrie, Midland, Orillia and Owen Sound campuses.
The Indigenous Services web page details a number of resources and services for students, including a community liaison officer, Visiting Elder Program, Niwijiagan (peer mentors), Getsid (Indigenous student counsellor), and Indigenous student advisors, and more. The web page also includes links to the following:
International Centre
While all Georgian students are provided support through Student Success, the International Centre provides supports to meet the specific needs of International Students:
- Segal International Centre
- Getting Settled in Canada
- Events, Activities and Workshops
- Staying Safe in Canada
- Georgian College Student Ambassadors
Library and Academic Success
Library and Academic Success provides numerous services to students to support their academic journeys, including the Writing Centre; Tutoring; Math Centre; and Research Help.
Peer Mentor Program
The Peer Mentor Program is comprised of upper-year Georgian students who support new Georgian students during their first-year at college and beyond.
Placement Offices
Placement Offices obtain placement opportunities and monitor pre-placement requirements for students in their practical courses in many of the Health, Wellness and Sciences, Human Services, and Community Safety programs.
Student Success Advisors
Student Success Advisors support students in the transition to college life, and in building skills and creating connections.
- Student Success Advisor supports and resources
- Student Experience and Student Success Advising Research findings
Testing Services
Testing Services provides a variety of testing services, including testing accommodations for students with individual circumstances.
Continuous Quality Improvement of Academic Support and Advising Services
Georgian uses a multi-pronged, data driven approach to determine the quality and adequacy of academic support and advising services and to implement changes where required.
Navigate360
The college uses Navigate360, a Student Success Management System (SSMS) that connects administrators, faculty, staff and advisors across all campuses in a coordinated care network to enhance student retention and success from enrollment through graduation and beyond. It enables students to schedule appointments, manage tasks, connect with peers, and access resources., and enables the college to collect data about the efficacy of services provided.
- Just in time support – Issue an Alert – enables students and staff to quickly identify and address concerns.
- Progress Reports are issued to faculty for any student at any point in time for any reason (academic, mental health, financial) – recognizing all of those impact the academic experience.
The administrators of Navigate360 are continually seeking feedback to improve the tool in its impact for students and the college community.
Post interaction Surveys administered through Navigate360 enable the college to collect data about the services students are using, and to make improvements.
Retention Council
In 2024, the Retention Council was established as part of Georgian’s approach to strategic enrolment management. It serves as a mechanism to advance student success by focusing on retention strategies through a collaborative and data-driven approach that will support students to flourish, promoting continuous engagement and fostering lifelong learning. Under the leadership of the Vice President, Student Success, the council has established four Retention Subcommittees: Faculty Engagement, Access and Transition, Data and Retention Initiatives, and Student-centered Operations.
- Retention Council (About, p. 3-5; Terms of Reference, pp. 6-7)
- Meeting minutes: May 2024; October 2024
- Retention Council Draft Plan
- Annual Goal Setting (March 2025)
- Access and Transition Goal Defined Objectives (pp. 2-3)
- Data Retention and Intervention Goal Defined Objectives (pp. 3-4)
- Student-centered Operations Goal Defined Objectives (p. 4-5)
- Intentional Retention Initiatives for Student and Learning Services areas:
Thriving at Georgian Survey
The Thriving at Georgian Survey, launched in the fall of 2024 as a Retention Council initiative, was designed to collect insights about the first year student experience, including demographics, preparedness, stressors, commitment to education and other factors. The data is being used to help provide early and tailored interventions to support students’ smooth transition and success during their college education.
Ontario College Student Experience Survey
The Ontario College Student Experience Survey (OCSES) is administered annually and is designed to gather feedback from students regarding their experience at Georgian, and used to improve academic programming and student and learning supports. The Institutional Research OCSES Dashboard enables users to search for data for a number of student services and filter by program, fee status, campus, and academic area.
Previous OCSES feedback has lead to a number of improvements to the student experience, including new and improved food services, housing services outreach, and extending the Library hours.
Students of Concern Committee
The Students of Concern Committee provides a means for early intervention of at-risk students through collaboration with campus departments, faculty and staff.
Departmental Continuous Improvement
Student and learning services departments also conduct ongoing CQI through team meetings and projects:
Student Success and Learning Services Department | CQI mechanism |
---|---|
Career and Co-op Services | Co-op Employer Survey (2024) Co-op Report (example from Architectural Technician) Team Meetings (agenda) |
Well-being | Student Advising December 2024 Progress Reports and Alert Circle Winter 2025 Progress Report Investigation Counselling team meetings (agenda; minutes) |
Libraries and Learning Success | Collection Management Team Meeting Library Technician Monthly Meeting Learning Services Report – Navigate360 for data re tutoring services (pp. 7-11) COMM 1016 Library Impact Survey Report – Data (pp. 5-8) |
Student Operations | Monthly highlights for the Fitness team (November and December 2024) Georgian College Student Association (GCSA) – GCSA Planner Privit – A student athlete management system used to ensure students’ safe participation in sport (User profile; consents and waivers; medical information; incident details) Incident Report Statistics (2023 and 2024) |
– possess the combination of experience and qualifications appropriate to their roles;
– undergo appropriate selection and hiring processes;
– receive appropriate orientation, guidance and onboarding;
– are provided with continuous support in their professional development;
– are provided with professional development opportunities;
– engage in a review process and are provided with developmental feedback.
Georgian has mature processes in place to ensure qualified, experienced staff are hired and provide quality support services for students throughout their careers.
Selection and Hiring
The Manager, Talent Acquisition works with the hiring manager to determine the hiring requirements in accordance with the Recruitment and Selection Procedure #47.
Talent Acquisition Service Level Agreements:
- Administrator positions
- Full-time Support Staff positions
- Part-time Support Staff positions
Interview Resources – Talent Acquisition SharePoint:
- Reference Consent Form
- Reference Check Form (Administrators)
- Reference Check Form (Full-Time Support & Appendix D Staff)
- Reference Check Form (Full-Time Faculty, includes Counsellors and Librarians)
- Reference Check Form (Part-Time Support Staff)
Student and Learning Services Job Postings
Orientation, Guidance and Onboarding
College-wide Orientation and Onboarding
People and Culture provides institutional support in the form of resources and orientation for all new Georgian employees via the New Employee Resources SharePoint site. Key information includes the following:
Campus Safety and Security conducts mandatory training for all new employees which is outlined on its Safety Training SharePoint Site. Upon being hired, staff are provided an Employee Learning Quick Reference Guide, and are required to complete training through the Halogen Learning Management System.
Professional Responsibilities
A number of other college policies also provide parameters around employee professionalism and conduct:
- Employee Code of Conduct Policy #53
- Employee and Student Personal Relationships Policy #138
- Conflict of Interest Procedure #48
Student and Learning Services Onboarding
Student and Learning services administrators and support staff undergo relevant college-wide onboarding practices, including the following:
- Manager Onboarding
- Onboarding checklist (example – International Experience Consultant)
- Job Specific Health and Safety Checklist
Violence and Threat Risk Assessment (VTRA) training
- VTRA Procedure
- VTRA Steering Committee (Agenda, Minutes, Slides)
- Georgian VTRA Training Tracking
- Assessment of Risk to Others (ARTO) training
- VTRA/ARTO After Action Review
In addition to the college-wide onboarding above, Student and Learning Services departments also provide area specific support through team meetings and a variety of resources:
Student and Learning Services Department | Onboarding examples |
---|---|
Cooperative Education and Career Preparation | Co-op and Career Internal Guidelines |
Mental Health and Well-being | Culturally Attuned Teaching Tool Kit |
Library and Academic Success | Library and Academic Success Strategic Plan |
Advising and Student Learning Services | Onboarding Plan – example Fall 2024 Student Success and Advising Strategy Winter 2025 Student Success Advising Strategy Guide for E-mail Communications Growler Get Together event – briefing note Student Success Advisor Facilitation Guides: – Exploring Your Transition to College – Goal Setting – Study Skills – Building your college confidence – Time Management |
Student Operations | GC Orientation and Transition programming – Communications re college orientation and transition programming – Monthly group meeting re campus orientations – agenda |
Professional Development
Professional Development (PD) opportunities are available to staff within the Student and Learning Services areas, and are determined based on individual need, in consultation with the manager, and in accordance with college policy:
Learning and Development (SharePoint Site)
Employee Tuition Assistance Program Policy #73
Faculty Counsellors and Librarians receive 10 days of professional development as per the Performance Development Procedure for Professors #50 outlined in 6.1 above.
Staff within Student Advising and Support departments participate in development opportunities relevant to their roles. Some examples are listed below:
Student and Learning Services Department | Professional Development examples |
---|---|
All | LivingWorks ASIST Anima Conference |
Mental Health and Well-being | Step UP Truth and Reconciliation Learning Opportunity Caste: The Origins of our Discontents by Isabel Wilkerson Book Club Narrative Therapy Workshop – Laurier University The Brain Architecture Game |
Library and Academic Success | Beyond Marrakesh: Fair Dealing and Creating Accessible Copies of Works for Disabled Persons PD goals – Artificial Intelligence |
Advising and Student Learning Services | High Incidents Disability conference Learning to Thrive: Unleashing your Potential – Coaching Model Universal Design for Learning Institute Hidden Potential Team Book Club |
Operations | National Conference on Students in Transition 2024 CACUSS Conference (Canadian Association of College and University Student Services) |
Developmental Feedback
Administrators participate in the Administrator Performance Management Cycle, through which they complete the Performance and Development Plan (PDP) process. The Administrator PDP process is triggered by People and Culture who provide reminders, track completion and house completed documentation.
All support staff are evaluated annually according to the Performance Appraisal Procedure for Support Staff #69. People and culture notify relevant managers of the process each year via email and include relevant resources and timelines. People and Culture track completion and store completed appraisals which are due by July 31 of each year:
- Support Staff Performance Appraisal
- Support Staff Performance Appraisal – condensed format
- Support Staff Performance Appraisal – probationary period
- Support Staff Classification Review Process Policy #39
- Performance appraisal tracking
In addition to the mandatory appraisal process, student support services department administrators conduct mid-term check-ins to review progress toward goals.
– adequacy of faculty and support learning services employees.
– adequacy and quality of learning resources.
– adequacy of informational technology resources that relate to program delivery and student use.
– adequacy and quality of equipment and facilities needed for instruction.
Georgian College ensures that there are effective processes for identifying, reviewing and addressing needs related to the necessary resources required to responsibly deliver quality programs and learning experiences to students.
Integrated Planning
Georgian uses a cyclical, integrated planning process to align planning efforts across the organization to enable timely and informed decision-making, optimize efficiency, and add value to the student experience. This approach ensures the college meets its strategic commitments and can achieve the targets outlined in the SMA. The integrated planning process (formerly called the Integrated Resource Planning process) is an annual cycle that begins each fall and includes college, departmental and program planning processes such as space planning, enrolment planning, and budget planning:
- Integrated Planning Timeline
- Integrated Planning – 2023-2024 Guidelines
- Integrated Planning – Staffing request template
Integrated planning provides the overarching framework through which critical program planning and resource allocation processes intersect, including the Program Innovation Plan, and Capacity Assessment and Implementation.
Program Innovation Planning
The program innovation plan examines the need for new programs within the context of the strategic and academic plans, the college’s existing program mix and program viability. Previously, viability was part of the College’s Capacity Assessment process, described below; however, as an additional step starting in Fall 2024, new programs identified for development must first be reviewed for viability at the Program Innovation Review Committee (PIRC). PIRC membership includes Enrolment, Marketing and Recruitment, and Institutional Research and Strategic Insights, among others.
- PIRC Preparation Guide
- PIRC Minutes
Capacity Assessment
If deemed viable, the program proposal moves forward for review by the Capacity Assessment Committee (CAC), whose membership determines whether the college has the capacity to deliver the program. Existing programs that are determined to require considerable additional resources must also be examined at Capacity Assessment.
The Capacity Assessment Committee (CAC) consists of representatives from resource areas across the college who review the program proposal and together determine the college’s capacity to invest in programming. They review each program proposal through the lens of their respective departments, in alignment with the proposed Program Costing.
- CAC Consultation Guide
- CAC – New Programs
- CAC – Program Changes
- Honours Bachelor of Industrial Design – CAC approved minutes; CAC approved program costing
Critical members related specifically to this requirement are Human Resources, Facilities Management, Information Technology, and Student Services. Their particular departmental processes are described below.
Human Resources
The college ensures the adequacy and quality of faculty and support learning service employees. People and Culture is responsible for working with Academic areas and service departments to ensure recruitment of necessary staff (see 6.1 and 6.3 above).
Facilities and Space
The Facilities department is responsible for ensuring the adequacy and quality of facilities needed for instruction:
- Facilities and Space Planning Procedure #100
- Space Planning Timeline (aligns with integrated planning timeline)
- Space Management SharePoint site
- Space Management Request form
Equipment
The college has other means of funding projects, including via the Capital Equipment Reserve Fund (CERF) and the Apprenticeship Capital Grant (ACF).
CERF is used strategically by the college to focus on equipment procurement that supports curriculum development, accreditation and renewals, and updates to equipment that is essential to meeting learning outcomes. Equipment requests are vetted by an internal review committee that consists of the Vice President, Academic or Associate Vice President, Academic, and representatives from Information Technology, Facilities and Finance.
- Applications for funding process
- Non-competitive interim report (procurement to support renewals and equipment updates)
- Competitive Stream Proposal (request for expansion and acquisition of instructional and learning resources Veterinary Programs)
Scheduling
Scheduling is a function of the Registrar’s Office (RO), but the RO team works closely with Facilities to ensure the college can adequately schedule labs and classrooms to meet program needs.
Information Technology
Georgian has mature mechanisms in place to ensure adequate information technology (IT) related to program delivery and student use. The Manager, IT Client Experience, has regular meetings with various academic groups to ensure that IT can meet academic needs. Meeting attendees include Deans, Associate Deans, Business Managers and any additional required support staff depending on the need.
- IT Plan – 2024
- IT SharePoint – home page
- IT Software Request
- IT practices and guidelines
- IT Knowledge (hub for help articles and instructions)
Learning Resources
Georgian has mature mechanisms in place to ensure adequate and quality learning resources for students in all Georgian Programs. Student Services representative/s, also representing the library, sit on the CAC, and academic areas consult extensively with the Library to ensure they have sufficient resources to support programming. The following pertains to the determination of library resources to support academic programs:
- Collection Management #135
- Library Collection/Budget Allocation Process
- Library Key Actions document
- Collection Management Profiles for audited programs:
- Program Research Guides exist for all Georgian Programs, or clusters of related programs where warranted. These are updated as necessary through the life-cycle of a program:
Capacity Assessment Committee – Implementation Planning
Once programs have completed the full curriculum development and approval process, including Ministry Funding Approval, resource requirements are tracked until program launch. Members of the Capacity Assessment Committee reconvene for Implementation Planning meetings to ensure all parties are aware of and prepared for launch. (Committee was formalized spring of 2024).
- Program Implementation Tracking Sheet
- CAC – Implementation Meeting Minutes
Questions?
Contact the OAQ team
We can provide a number of resources with regard to curriculum development and design, and work with program teams on curriculum development.
We’re here to assist with answers to questions about the Curriculum Information Management system (CIM), approvals, deadlines and more.
Send us an email:
academicquality@georgiancollege.ca