Should I contact CTL or IT Support?
The Centre for Teaching and Learning (CTL) has been focused on providing relevant and timely support to faculty as we develop courses for remote delivery. With the high number of individual requests for help with Blackboard and related educational technologies, we’ve simplified our contact process.
Please contact firstname.lastname@example.org to receive the fastest, most direct service. We’re committed to replying as quickly and thoroughly as possible.
As always, this Faculty Blackboard support page is available to you 24/7 with support articles, screencasts and tip sheets.
- Faculty how-to questions
- Faculty training
- Documentation and support resources
- Assist with content creation and development
- Functionality and troubleshooting
- Developmental course creation
- Technical error messages
- Course restores
- Section merge tool
- Course export or archive requests
- Blackboard reporting
- Password or login issues (all users)
- Organization creation and enrolments
Additional support resources
When you visit the links below, you will be taken to the support pages for the Blackboard Ultra interface.
To view Blackboard Original Course View content, please click the Go to Original Course View page hyperlink at the top of each resource once selected.
Click to expand the accordions for more information.