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Faculty Blackboard support

Blackboard is Georgian College’s online Learning Management System (LMS). It can be used to communicate with students, post links to important information, post course content such as lecture materials, and facilitate student collaboration by means of blogs, discussion boards and wikis. There is also a grade centre in which marks can be entered and made visible to students at any point in the semester. If you are new to Blackboard, try our self-paced online module found below.

Should I contact CTL or IT Support?

Blackboard support important update

The Centre for Teaching and Learning (CTL) faculty Blackboard support team now supports technical error messages, course restoresdevelopmental shell requests (former IT responsibilities) along with much more in addition to the existing how-to questions, faculty training/workshops and assisting with content creation and development.

The Centre for Teaching and Learning (CTL) has been focused on providing relevant and timely support to faculty as we develop courses for remote delivery. With the high number of individual requests for help with Blackboard and related educational technologies, we’ve simplified our contact process.

Please contact to receive the fastest, most direct service. We’re committed to replying as quickly and thoroughly as possible.

As always, this Faculty Blackboard support page is available to you 24/7 with support articles, screencasts and tip sheets.


  • Faculty how-to questions
  • Faculty training
  • Documentation and support resources
  • Assist with content creation and development
  • Functionality and troubleshooting
  • Developmental course creation
  • Technical error messages
  • Course restores
  • Section merge tool
  • Course export or archive requests
  • Blackboard reporting

IT Support

  • Password or login issues (all users)
  • Organization creation and enrolments
Blackboard logo

Additional support resources

Viewing Ultra content. Click link to see Original Experience.

When you visit the links below, you will be taken to the support pages for the Blackboard Ultra interface.

To view Blackboard Original Course View content, please click the Go to Original Course View page hyperlink at the top of each resource once selected.

Click to expand the accordions for more information.