ONEcard frequently asked questions
Who can get a ONEcard?
All current registered full- and part-time students are eligible to apply for a ONEcard. Full-time students receive a card as part of their ancillary fees. Part-time students may purchase a card for $10.80.
You need to be registered in classes and bring a piece of government-issued photo ID with you when you pick up your card.
How do I add money to my ONEcard?
How do I check my balance?
Does this count as a purchase or a cash advance on my credit card?
When you add money to your account it will be processed as a purchase by your credit card provider.
Earn rewards by using your credit card to load money to your ONEcard (if applicable).
What do I do if I lose my card?
Or you can visit the Registrar’s Office at the Barrie, Orillia or Owen Sound campuses. Your replacement card can also be purchased at these locations. Please be aware that a $10.80 fee is charged to replace a card. You will also need to provide a piece of government-issued photo ID for verification purposes.
You can also give us a call at 705.728.1968, ext. 1756 during operating hours. Please do not leave a voicemail message for deactivation requests.
How do I get a refund?
Your ONEcard account balance never expires and will automatically carry over to the next semester. Flex dollars are not refundable while you have a relationship with the college as a student or employee. For full details please see our terms and conditions below. If you have graduated or withdrawn from the college, please email ONEcard@GeorgianCollege.ca to request a refund form.
Cash withdrawals are not permitted.
I've forgotten my password, how do I reset it?
To reset your password, please visit the Georgian College Password Manager page.
ONEcard terms and conditions
Use and ownership
The ONEcard is issued to you as a member of the college community under the following terms and conditions of use. Please read all terms, as these constitute legal obligations between you and the college. You must have a legal form of ID (preference for a picture ID) to obtain a ONEcard.
- ONEcard (ID Card) is non-transferable and used solely by you for the purposes that it was issued.
- ONEcard users are fully responsible for any and all purchases made using their ONEcard – if used by anyone else for any reason, the card may be revoked (this policy ensures the personal security of each card holder).
- ONEcard is issued by and remains the property of Georgian College – it may be cancelled or revoked by the college at any time and must be presented or returned to the ONEcard office when requested by Georgian College authorities.
Use of the ONEcard to misrepresent your status or affiliation with the college constitutes fraudulent use of the card. At the College’s discretion, the College may pursue legal action for damages or loss incurred by the College for such misrepresentation.
Acceptance of agreement
Use of the card constitutes that you agree to the terms and conditions of the agreement as set forth in this document.
Proper care of your card
The college recommends using a protective holder to keep your ONEcard from getting damaged or demagnetized. Also:
- Do not bend your card as card readers cannot read bent or cracked ONEcards reliably.
- Do not punch a hole in your card – if the card is rendered inoperable due to a hole punched in the card, the applicable replacement fee will apply for a new card.
If your ONEcard has become demagnetized, you must come in person with the card to the ONEcard office and a new card will be issued free of charge.
Account and account usage
- Money added to your ONEcard is kept in your Flex Dollar Account.
- Money in your Flex Dollar Account is referred to as Flex Dollars.
- ONEcard functions on the principle of a declining balance where purchases made with the card will be deducted from your Flex Dollar Account balance.
- Purchase of alcohol, tobacco, prepaid credit/gift cards, postal services, cannabis products and lottery tickets is prohibited.
- Cashback transactions are not permitted.
- Maximum tip amount is 25 per cent.
- Any Flex Dollars remaining in your account at the end of the academic term will automatically roll over to the next term.
- The College is not responsible for any loss, inconvenience or embarrassment to you or to others arising as a result of lack of funds in your account.
Lost, stolen or demagnetized cards
If your card is lost or stolen, you must deactivate your account to protect your balance using the ‘Deactivate Card’ feature on Georgian’s ONEcard web page or notify the ONEcard office in person or by phone at 705.728.1968, ext. 1756 (during regular operating hours).
We do not accept deactivation requests through voice mail. If you are requesting a new or replacement card, you must come in person and provide your student or employee ID number and one piece of valid government issued photo ID i.e., Driver’s Licence, Passport or Canadian Citizenship Card. Until such notification has been received or until your ONEcard has been deactivated, you will be responsible for all transactions on your ONEcard, whether or not such use is authorized by you. A replacement fee will be charged for lost or stolen cards.
When your card is deactivated your Flex Dollar Account is no longer accessible with that card. The balance of your Flex Dollar Account will applied to your replacement card.
If your ONEcard has become demagnetized, you must come in person with the card to the ONEcard Office, and a new card will be issued free of charge.
Debiting your account, refunds and transactions
Purchases will be deducted from your Flex Dollar Account in accordance with transactions authorized through the use of your ONEcard or as permitted under these terms. You may use your ONEcard as a debit card, where accepted, provided Flex Dollars are available in your Flex Dollar Account. Under no circumstances may alcohol, tobacco products, cannabis products, prepaid credit/gift cards, postal services or lottery tickets be purchased with your ONEcard. Cash withdrawals are not permitted.
Your Flex Dollars will automatically carry over into the next academic term. Flex Dollars are not refundable while you have a relationship with the college as a student or employee.
If you are no longer enrolled in the college as a student, if you have graduated from the College, or you are no longer employed by the College then you may choose to continue using your ONEcard Flex Dollars at participating merchants or request a refund of the balance in your Flex Dollar Account. At the time of refund request, if you have an outstanding balance owing to the College, the funds in your Flex Dollar Account may be applied against the debt.
To request a refund, a ONEcard refund form must be completed and submitted to the ONEcard Office. A processing fee of $25 will be deducted from the account balance prior to processing the refund. Refund cheques will be issued in the cardholder’s name and mailed to the cardholder’s current mailing address in the system of record with the College. Regardless of delivery method, all refunds take up to 20 business days to process. Students requiring an international wire transfer will be emailed with a request for additional paperwork to be completed before the refund is processed.
Your Flex Dollar Account is considered inactive if there is no activity for twenty-four (24) consecutive months, at which time the account will be deactivated by the College and any balance of funds shall become the property of the College.
In the event there is a network connectivity problem and the terminal is operating in offline mode, card transaction readers may not accept payment. It remains the responsibility of the cardholder to ensure an alternate payment method is available.
All ONEcard Flex Dollar Accounts are in Canadian dollars. Supporters may add funds by Visa or Mastercard from anywhere around the world but deposits will be converted to Canadian dollars before being added to your Flex Dollar Account. Your Flex Dollar Account cannot support foreign currency.
The College may enter into Service Agreements with external merchants who are not associated with the College (“External Merchants”) for the purpose of allowing you to access the services and products of these External Merchants using your ONEcard.
The College does not warrant, guarantee or endorse the products of the External Merchants and you shall not have recourse against the College for any such service or product purchased from or through these External Merchants.
If a product or service purchased from an External Merchant is not satisfactory, you shall contact the External Merchant directly. External Merchants are not permitted to process transactions for unauthorized services and products, such as, but not limited to alcohol, tobacco products, prepaid credit/gift cards, postal services and lottery tickets.
Disputing card charges
If you have charges on your account which you did not authorize, please visit the ONEcard office for assistance.
You have 30 calendar days from the date of the transaction to dispute a charge to your ONEcard after which the charge will remain. Cardholders are responsible for all charges made to a lost/stolen card up to the time of loss notification to the ONEcard office and deactivation online at the ONEcard website.
Freedom of information and protection of privacy
Georgian College is compliant with the Freedom of Information and Protection of Privacy Act (FIPPA), and endeavours to protect your personal information in accordance with this law. The personal information requested on this form is collected under the legal authority of the Ontario Colleges of Applied Arts and Technology Act, 2002 and in accordance with Sections 38(2) and 41(1) of FIPPA. The information provided will not be used for any purposes other than photo ID for internal use and external Georgian partners as part of the ONEcard program; security, media services, athletics, and city transit.
For further information about the information requested on this form or the purpose for which it will be used, please contact ONEcard Officer, Office of the Registrar: 705.728.1968, ext. 1756 or ONEcard@GeorgianCollege.ca; for more information about FIPPA or your privacy, please contact the Access and Privacy Office at 705.728.1968, ext. 5770 or AccessPrivacy@GeorgianCollege.ca.
Statements and account balances
You can access your account history and print off statements at any time from the ONEcard website. ONEcard receipts are also available when using your card to make purchases. This will help you to keep track of all of your purchases and your Flex Dollar balance.
Your account and personal information will be kept strictly confidential between the ONEcard office and Georgian College. Outside parties will not be privileged to any information about you, your account or the purchases you have made unless your express consent is received, or we are asked to comply with a government agency or a court order.
Information requests about the above should be directed to:
One Georgian Dr., Barrie ON
705.728.1968, ext. 1756
Changes to terms and conditions
The College reserves the right to amend this agreement at any time without notice. Changes to the terms and conditions are posted on the ONEcard website and such changes apply to all cards in circulation and use at that time and will supersede the terms and conditions in effect at the time the card was acquired.
Georgian College does not guarantee uninterrupted access to the ONEcard Photo Upload System, ONEcard website for viewing transactions, topping up Flex Dollars or using Flex Dollars as a method of payment. The College cannot be responsible for partner systems, software, hardware or internet outages and accepts no liability for any outages. We reserve the right to suspend use or access to these systems at any time, for any reason. The college will undertake to notify cardholders of any planned outages or disruptions of service.
Limitation of liability for the college
To the fullest extent permitted by applicable laws, Georgian College on behalf of its directors, officers, employees, agents, suppliers, licensors and service providers, exclude and disclaim liability for any losses and expenses of any nature including, without limitation, and direct, indirect, general, special, punitive, incidental or consequential damages, loss of use, loss of data, loss caused by a virus, loss of damage to property, claims of third parties, or other losses of any kind or character, even if we have been advised of possibilities of such damages or losses, arising out of or in connection with the use. This limitation of liability, applies whether the alleged liability is based on contract, tort (including negligence) strict liability or any other basis.
Addendum for Georgian College employees
All Georgian employees who have completed a course(s) during the past (one) academic year will receive email cash top up notifications to their student email account.