Intro to Fixed Operations

Course description

In this course, students are introduced to the service, parts, and body shop operations of a typical automobile dealership. Students learn the key roles and responsibilities of a service and parts consultant, as they explore the best practices for optimizing the return on investment in the dealership, and how the after-sales business contributes to overall dealership profitability. Particular emphasis is placed on the impact of customer satisfaction on customer loyalty and customer-repurchase intentions

Students registering for credit courses for the first time must declare a program at the point of registration. Declaring a program does not necessarily mean students must complete a program, individual courses may be taken for skill improvement and upgrading.

For more information, please contact Continuing Education