A group of workers in the hospitality and tourism sector in uniform (e.g. chef, manager, server) while standing inside a kitchen

UpSkill Tourism micro-credentials

Developing a sustainable, resilient tourism economy and supporting leaders in the tourism industry

Georgian’s Continuing Education and Corporate Training department is proud to introduce the UpSkill Tourism micro-credential program. The project is funded in part by the Government of Canada’s Sectorial Initiatives Program and is specifically designed to respond to the challenges in the tourism and hospitality sectors across the regions of Muskoka, Simcoe, Dufferin, Grey and Bruce County.

About the UpSkill Tourism micro-credential program

The UpSkill Tourism micro-credential program is FREE for eligible participants. This program offers two distinct and unique micro-certificates aimed at addressing critical challenges in the tourism and hospitality sector:

  1. Frontline Service is designed to reskill and upskill frontline service workers.
  2. Managers and Aspiring Leaders supports the development of aspiring leaders, supervisors, managers and business owners.

Modules have been designed based on sectoral-focused feedback from stakeholders and industry employers. Participants can choose from a variety of topics and are required to complete five out of seven available modules in order to achieve the final UpSkill Tourism micro-credential digital badge, along with a monetary completion bonus. This program will provide participants with the tools and techniques needed to succeed in today’s tourism and hospitality industry.

Eligible participants include employed individuals as well as unemployed, underemployed, underrepresented groups and minorities (e.g. persons with disabilities, Indigenous peoples, visible minorities, women, youth and newcomers seeking employment opportunities). Specialized content and additional supports will be available to enhance learning where required.

UpSkill Tourism micro-credential: Frontline Service micro-certificate

Frontline Service

Application period: October 2022
Program start: January 2023
Delivery: Asynchronous/online

UpSkill Tourism micro-credential: Managers and Aspiring Leaders micro-certificate

Managers and Aspiring Leaders

Application period: October 2022
Program start: January 2023
Delivery: Asynchronous/online

UpSkill Tourism micro-credential modules

All modules are infused with the theme of fostering a culture of kindness, self-care and a sense of community and belonging. Carving out time to intentionally promote these topics cultivates empathy and understanding between individuals, leading to deeper relationships and happier, more productive employees.


Frontline Service: Sectoral training and worker transition for frontline employees

Complete five of seven modules to complete the Frontline Service micro-certificate. Modules will explore the skills, concepts and values required for tourism and hospitality frontline workers in this modern and evolving industry and prepares frontline workers for career development opportunities into leadership roles.

UpSkill Tourism micro-credential: 21st Century Skills module

21st Century Skills

Estimated completion time: Eight hours

This module provides an overview of foundational abilities that are the core skills and traits required in nearly every job in the tourism and hospitality industry. These skills play a significant part in contributing to the individual’s effective and successful participation in the tourism and hospitality workplace. The key competencies that will be examined are extremely desirable to any organization searching for staff.

UpSkill Tourism micro-credential: Customer Experience module

Customer Experience

Estimated completion time: Three hours

In this module, discover what customer experience (CX) is and how to apply it to the tourism and hospitality sector. Understand the concept of CX to both external and internal customers as it relates to the tourism and hospitality industry. With a focus on identifying areas of improvement to effectively increase customer satisfaction, the concepts explored will support career and personal growth as a service provider.

UpSkill Tourism micro-credential: Communicating for Success module

Communicating for Success

Estimated completion time: Six hours

In this module, learn how to improve relationships at work by understanding voice dynamics and body language and learning how to listen, question, and give feedback effectively. Develop a comprehension of effective communication skills and the organizational impacts communication can have on an organization. Having the ability to create good working relationships and maintain a spirit of rapport and teamwork is essential for a successful career. This module is part of the Management Essentials micro-certificate.

UpSkill Tourism micro-credential: Safety 101 module

Safety 101

Estimated completion time: Six hours

Employees in the hospitality and tourism industry need to be re-educated on current customer expectations as it relates to COVID-19 health and safety protocols. Cleanliness will play a more prominent role in the hospitality and tourism industry, while employees strive to maintain a positive guest experience. Training includes Infection Prevention and Control (IPAC), Workplace Hazardous Materials Information System (WHMIS) and industry best practices.

UpSkill Tourism micro-credential: Diversity and Inclusion module

Diversity and Inclusion

Estimated completion time: Six hours

In this module, explore inclusionary practices that support working with others in a respectful and collaborative manner while learning strategies to build trust and strengthen relationships within a diverse team. Examine the importance of a diverse workforce in order to build a successful organization. This module is part of the Management Essentials micro-certificate.

UpSkill Tourism micro-credential: Emotional Intelligence module

Emotional Intelligence

Estimated completion time: Six hours

In this module, learn how to improve relationships at work through an understanding of emotional intelligence (EI) and its role in leadership. EI is the capability to understand and manage one’s own emotions, as well as understand and influence the emotions of others. Using EI tools, strategies and techniques, explore common emotions and behaviours, and how to manage emotions to achieve goals in the workplace. This module is part of the Management Essentials micro-certificate.

UpSkill Tourism micro-credential: Kitchen Theory and Operations module

Kitchen Theory and Operations

Estimated completion time: 16 hours

In this module, gain an understanding of the basics of food preparation, equipment safety, sanitation, hygiene, and the overall operation of a commercial kitchen. In addition, develop essential skills, knowledge, and professional attitudes required to work as part of a hospitality team in or around the kitchen.


Managers and Aspiring Leaders: Programming geared to business owners, managers and supervisors

Complete five of seven modules to complete the Managers and Aspiring Leaders micro-certificate. Modules will explore the skills, concepts and values required for tourism and hospitality leaders in this modern and evolving industry.

UpSkill Tourism micro-credential: Get Creative With Social Media module

Get Creative with Social Media

Estimated completion time: Six hours

In this module, explore strategies, methods and techniques to effectively use social media for marketing and advertising in a hospitality, tourism and business environment. Gain an understanding about the advantages and disadvantages of current social media platforms. Discover how to manage the social media community and brand platforms effectively, as well as measure and report social media results.

UpSkill Tourism micro-credential: Tourism 2.0 - Be a Changemaker module

Tourism 2.0 – Be a Changemaker

Estimated completion time: Six hours

In this module, participants come together to identify issues, determine solutions and review new strategies to solve issues, organize fluid teams, lead collective action and continually adapt as situations change. Discuss techniques to bridge the gap between human-delivered services versus technology-delivered services and prepare teams to build a more sustainable and resilient tourism economy.

UpSkill Tourism micro-credential: Leadership Essentials module

Leadership Essentials

Estimated completion time: Six hours

The opportunities and need for growth and development within a leadership role are vast, encompassing a broad range of knowledge and skills. This module is designed to enhance leadership skills, critical thinking, problem solving, communication and mentoring development as participants build on existing skills and experiences and apply those skills to workplace situations.

UpSkill Tourism micro-credential: Leveraging Technology module

Leveraging Technology

Estimated completion time: Six hours

Modern workers, despite having a strong desire to self-manage, are still equally interested in feedback, connection, comradery and human interaction. Using technology effectively, businesses can help their employees embrace and thrive in a remote position from anywhere in the world. From streamlining communications to fostering company culture, technology can make the difference between a successful or unsuccessful transition to remote work.

UpSkill Tourism micro-credential: Efficiency Through Cross-Training module

Efficiency Through Cross-training

Estimated completion time: Six hours

Employee turnover rates in the hospitality industry traditionally run much higher than most other industries. Cross-training supports retention. Explore its many benefits, all of which impact the bottom line. Increased flexibility, advancement, efficiency and profits will be discussed. In this module, learn how to effectively implement a cross-training program to support the changing demands during a pandemic.

UpSkill Tourism micro-credential: Coaching for Performance module

Coaching for Performance

Estimated completion time: Six hours

Coaching is an ideal way to continuously improve the performance of workers. Discover the coaching model and how to apply its principles. Learn how to use coaching as a motivator to maximize employee performance and foster employee commitment, satisfaction and dedication. Master the tools and techniques that increase your effectiveness when managing performance and coaching virtually so you can overcome challenges specific to leading a virtual team. Build effective long-distance teams and manage and coach virtually with success and complete confidence.

UpSkill Tourism micro-credential: Developing Effective Teams module

Developing Effective Teams

Estimated completion time: Six hours

Teamwork plays a vital role in the hospitality industry. Learn how to create and maintain a successful team in a remote environment. Discover the four phases of the team development model and identify effective team behaviours. Discuss how to set team goals and develop strategies for managing conflict within a team.

How the program works

Registration for the UpSkill Tourism micro-credential program—including each micro-certificate and module—is open to anyone wishing to upgrade their skills and employability.

Intake avenues

Unemployed or employment services

  • If you are unemployed or an employment services staff member, we can help! Contact us to get started.

Self-identification

Corporate Training

  • If you’re an employer in the tourism and hospitality sector in Georgian’s campus communities and want to participate or have your employees participate in this program, please contact us.

Corporate training

If you’re an employer in the tourism and hospitality sector in the Muskoka, Simcoe, Dufferin, Grey and Bruce County regions and want to participate in corporate training, we can help.

You may refer eligible employees for participation, per the criteria above. Employees can take part in the training while continuing to work.

I want to be a participant

For a limited time, the UpSkill Tourism micro-credential program will cover the cost of tuition and other training costs for eligible participants including, but not limited to, Food Handlers Certificate, Infection, Prevention and Control (IPAC), SmartServe, and Workplace Hazardous Materials Information System (WHMIS).

Potential participants will be referred to the UpSkill Tourism education and training consultant, complete the intake process to ensure eligibility requirements have been met, and participate in a program orientation.

Once you have completed each module and/or received all digital badges associated with the micro-credential, you will be granted the full micro-credential. If completed in the appropriate timeframe, a financial completion bonus will also be awarded.

Upon completion of a micro-credential, you may be eligible for pathway opportunities into the Management Essentials micro-certificate program, and/or Academic Career Preparation at Georgian.

Hire program graduates

Interested in hiring an Upskill Tourism micro-credential program graduate?

If you’re an employer and want to hire a participant, you may register with the UpSkill Tourism education and training consultant to become an employer of choice. This will provide you with access to employees who graduate from the program with the most up-to-date, in-demand, sectoral-focused skills.

We will work to ensure that each participant completes the program in full and that employers have access to any additional programing.

The UpSkill Tourism micro-credential program is excited to be working with several employers from the tourism sectors in the Muskoka, Simcoe, Dufferin, Grey and Bruce County regions.

Adam McMaster

Over the past decade, Adam McMaster has been working for Blue Mountain Resorts in food and beverage administration. In addition, over the last five years, he has held a part-time professor role in the Georgian’s Hospitality – Hotel and Resort Operations program. Adam brings a wealth of industry knowledge and a large network to his current role as the Training and Education Consultant in the Continued Education and Corporate Training department. He is the main contact for the UpSkill Tourism micro-credential program.

Angela Newman

Angela Newman joined the Georgian faculty community in 2006 in the Academic and Career Preparation (ACP) department at the Owen Sound Campus. In 2007, she joined the John Di Poce South Georgian Bay Campus in the ACP and Food Service Worker program. She has taught various science-focused postsecondary courses. In 2013, she co-developed a two-day food safety regulatory training pilot with Georgian College and Simcoe, Grey, and Bruce counties. Most recently, Angela has honed her Blackboard skills, developing various employment readiness programs to meet the needs of local students and employers.

Micki Rivers

Micki Rivers has a wealth experience teaching and facilitating of postsecondary studies. She is currently the Program Coordinator for the Hospitality – Hotel and Resort program in John Di Poce South Georgian Bay Campus. This two-year diploma program offers an opportunity to gain experience working for industry partners in the region such as Living Water Resorts and Blue Mountain Resort. This pilot program has received recognition from the college for academic innovation, as students graduate with proven skills in the industry.

Greg Rodrigo

Greg Rodrigo has been a member of the Georgian community since August of 1999 when he joined as faculty in the Computer Studies department. Four years later, he assumed the coordinator role. His influence in that program area was substantial. In 2013, Greg was awarded the 3M College Sector Educator Award. In recent years, Greg’s most prolific role relates to his work over the last decade where he has used his teaching and leading super powers to support faculty peers as a faculty developer in the Centre for Teaching and Learning.

Kayla Rodrigo

Kayla Rodrigo has worked for various departments at Georgian since 2012 as an e-learning developer, peer ambassador, customer service representative, and learning skills assistant. She also volunteered with the English for Academic Purposes department in 2018 and the Centre for Teaching and Learning from 2011 to 2021. Kayla graduated from Laurentian University’s Bachelor of Arts program with a specialization in history in 2015, as well as Georgian’s Office Administration – Executive program in 2022.

Contact us

Our team is always available for questions related to corporate training including group rates, custom programming and how to best utilize Georgian resources.

Contact information

[email protected]
249.288.7201

One Georgian Drive
Barrie, ON  L4M 3X9

Hours: 8 a.m. to 4:30 p.m.

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