Neg/Closing/Follow-Up MC (ODE)
The ability to understand how successful negotiation and closing of a sale lead to customer satisfaction are crucial to the overall success of a business. It is important to explore strategies and techniques for sales negotiations, closing a sale, and post-purchase follow ups to analyze customer insights, and assess opportunities for improvement on product or service offerings. This course will explore techniques to increase customer satisfaction, customer retention and referrals through a variety of interactive and engaging activities including role plays, videos, and case studies.
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