This course develops students’ understanding of the policing role and operational safety in relation to vulnerability, interpersonal conflict and /or individuals in crisis. Students learn to recognize behaviours which indicate stress and may convey an individual's intention to act violently, deal concisely and expertly with crisis situations, and to develop negotiation and mediation skills applicable to policing. To fully understand the ways in which police can and should deal with complex situations, students will practice skills associated with operational communication to find ways of preventing and solving, or minimizing, problems that may escalate into crisis matters.
Students registering for credit courses for the first time must declare a program at the point of registration. Declaring a program does not necessarily mean students must complete a program, individual courses may be taken for skill improvement and upgrading.