Students examine the fundamentals of case management from a community based, client-focused perspective. Emphasis is placed on interagency relationships, collaboration, conflict resolution and increasing capacity in children, youth and families to seek out and make use of relevant services. Skills to identify and make referrals to appropriate resources to fulfill goals of the service plan are developed. Written and verbal communications skills, including professional writing and case documentation are practiced.
Students registering for credit courses for the first time must declare a program at the point of registration. Declaring a program does not necessarily mean students must complete a program, individual courses may be taken for skill improvement and upgrading.