Automotive Parts and Service Essentials

BUSN 0232

Course description

In this course, individuals currently working in or aspiring to work in the automotive industry develop professional and productivity skills to become an integral part of the customer handling team. Course participants learn to manage client expectations in parts and service departments by improving listening skills, building rapport and adapting to the client’s personality in order to increase the customer satisfaction index and sales.



Course Hours


For more information, please contact Continuing Education