Automotive Parts and Service

Automotive Parts and Service

BUSN 0232

In this course, individuals currently working in or aspiring to work in the automotive industry develop professional and productivity skills to become an integral part of the customer handling team. Course participants learn to manage client expectations in parts and service departments by improving listening skills, building rapport and adapting to the client’s personality in order to increase the customer satisfaction index and sales.

Credits

0

Course Hours

24

Contact [email protected] or call 705.722.5149 for more information.