Information Technology

The Information Technology department at Georgian College provides the following services:

Log in to your Georgian College accounts

Banner login

Georgian College password manager

Turnitin, plagiarism prevention

Co-op Recruiting


Student Email

Employee Portal

Georgian College Student Portal icon

Blackboard login

Blackboard is Georgian’s course management system. You can access Blackboard through a web browser both on- and off-campus. Microsoft Internet Explorer (version 4.0 or higher) is preferred, but other browsers such as Google Chrome and Mozilla Firefox also work. Go to the Blackboard login. Your username and password use the same login information as your student email and student portal accounts.

Example: If your student number is 123456789, your username would be:

  • Username –

Computer account

A computer account is created for all full-time and part-time students. You must log in to this account every time you use a college computer.

There is a minimum password length. Your password must be different than any that you have used previously.

Username and password

Your username for your Computer network account is your student number. The initial password is your six-digit birth date in this order (YYMMDD). For example, the complete login username and password for student John O’Leary with student number 012345678 (nine digits) and birthdate of March 18, 1984, is:

  • Username: 012345678
  • Password: 840318


What is Turnitin?

Turnitin is software that identifies text in your assignment that is similar to other Internet sources. Turnitin is used by some faculty to help maintain academic integrity in their courses.

How do students use Turnitin?

There are two submission methods for Turnitin assignments. Ask your instructor how they want you to submit your assignment.

Option 1: Submit via Blackboard
Log in to Blackboard, go into the specific course, and follow directions provided by your instructor.

Option 2: Submit directly through Turnitin
Go to and follow the Turnitin directions.

Student portal

The student portal is your one-stop-shop for online services at Georgian College. You can access the student portal through a web browser both on and off campus. Access the student portal at

To log in to the student portal, you must use your as your username. For example,

The password will be the same as your computer network account (active directory account) and your Blackboard account. The password for new students is your six-character date of birth YYMMDD. If you have already changed your password, your student portal password will be the same as your newly changed password.

Please note, loan services are currently unavailable due to COVID-19 protocols.

Media Services is located in Room E009 at the Barrie Campus and provides:

  • equipment and expertise to make presentations sparkle
  • audio visual equipment including digital voice recorders, digital cameras and camcorders are available for your assignments
  • laptops and multi-media projectors are available on loan for classroom presentations
  • skilled, friendly staff available to offer assistance

Equipment list

  • Digital still cameras
  • Digital SLRs
  • Digital video camcorders
  • Digital voice recorders
  • Document cameras
  • Flip charts
  • iPad 2s
  • iPod touches
  • IP teleconference units
  • Laptop computers
  • LCD TVs
  • Multimedia projectors
  • Portable PAs
  • Portable screens
  • Portable speakers
  • PowerPoint advance remotes
  • Turning Point Technology clickers

Equipment requests – Barrie Campus

The following information is for the Barrie Campus Media Services only. For the Orillia and Owen Sound Campus, please contact Media Services at those campuses.

Student requests:

  • All equipment is available on a first come, first served basis
  • Equipment is provided for Georgian College classroom presentations and Georgian College assignments ONLY
  • Students MUST present their valid Georgian College student card
  • Loan period is variable
  • Late fine for laptop and multimedia projectors is $50 per item, per day
  • Late fine for other items are $15 per item, per day

Contact information and hours of operation

Barrie Campus

January to December

  • Monday to Friday: 7:45 a.m. to 4:30 p.m.

Owen Sound Campus

  • Phone: 705.728.1968, ext. 2034

September to April

  • Monday to Thursday 7:30 a.m. to 8:00 p.m.
  • Friday 7:30 a.m. to 5:00 p.m.
  • Saturday 10:00 a.m. to 4:00 p.m.

May to August

  • Monday to Friday 7:30 a.m. to 5:00 p.m.

Orillia Campus

  • Phone: 705.728.1968, ext. 3055

September to April

  • Monday to Thursday: 7:30 a.m. to 8 p.m.
  • Friday: 7:30 a.m. to 4:30 p.m.
  • Saturday: 9 a.m. to 4 p.m.

May to August

  • Monday to Friday: 7 a.m. to 4 p.m.

Welcome to the Georgian College Blackboard Support page. Here you will find a collection of useful resources that will guide you through performing common tasks within the Blackboard Learning Management System. If you are new to Blackboard and want to learn how to get started , please refer to the tip sheets linked below or read our FAQ tabs.

Students can contact IT Support for login issues at 705.728.1968 ext.1732 or

For support regarding content, test errors, or Blackboard use, please contact your instructor.

As all classes have moved to online delivery, we have enabled additional Blackboard support.

Students and faculty can now speak to Blackboard directly for assistance by calling 1.249.498.5638 or toll free 1.844.788.9892.

Student Blackboard FAQs

I cannot login to Blackboard, what should I do?

To login to Blackboard, use your Georgian College account ( as your username and use your current network/email password. If you have not changed your password before, try your birthdate (YYMMDD) as your password. If you continue to have login problems, please contact IT Support at ext. 1732 or at

Why are my courses from last semester still showing in my account?

Courses will remain in your account for three weeks after the semester has finished. Once your grade has been entered into Banner, your enrolment to the course will be disabled and you will no longer see the course.

Why do some of my courses say “unavailable” beside the course title?

All courses are created on Blackboard in an “unavailable to students” status. Once your instructor has finished setting up the course, they will change the status to “available” and you will be able to click on the link and gain access. To find out when a course will become available, please contact your instructor.

Blackboard orientation

Blackboard information for faculty members can be found on the Centre for Teaching, Learning and Academic Excellence website.

What is my email address?

Changes to student email addresses 

  • As of fall 2015, email addresses are (Remember, the username and password hasn’t changed, just the email address)
  • Your first and last name will be generated from the information in your Banner student record
  • If a duplicate email address results due to a common name, a number or other characters may be appended to your last name in the email address
  • Your old email of will remain active – any emails sent to this email address will continue to be delivered to your inbox

Questions? Please contact us at

Login instructions

Microsoft Office 365 (O365) is Georgian’s student email system. You can access O365 through a web browser both on and off campus. All modern browsers are supported. Access your student email at

To log in to your student email,you must use your as your username. For example,

The password will be the same as your computer network account (Active Directory account) and your Blackboard account. The password for new students is your six-character date of birth YYMMDD.

Email FAQS

How did you choose my email address?

The first and last name included in your email address is based on your first name and last name as indicated in Banner, Georgian’s student information system

Can I change my Georgian email address?

If you change your name (either first or last) with the registrar’s office  it will be  updated in Banner. Your email address will be updated to reflect the name change  within 5 business days. You will receive an email when the update has been completed with the details of your new email address.

If I changed my name either first or last after the new email address was created what happens to the old email address?

You will keep the old email address and it will become a secondary email address.

Email mailboxes can have multiple email addresses associated with them, one primary email address and multiple secondary email addresses. Any email address that is assigned to you will be linked to your mailbox for as long as your account is active at the College.

Can I continue to use my old email address?

You can only continue to receive emails to your old email address. If you receive an email to your old inbox and reply, your reply will come from your new email ( This is something you can’t change.

I’m a new student. Why do I have to use the “old” Georgian student email addresses to log in?

The old email address contains your Georgian College student number. This unique identifier is used by other services at Georgian College and can’t be changed at this time. In the future we will be making improvements to the login process for email and other systems.

Why did you decide to change student emails?

Georgian’s IT department was approached by Georgian’s Vice-President Academic and Student Engagement, as well as the Georgian College Student Association President in the winter of 2015 with a clear message from Georgian College students indicating they would like a personalized association with Georgian College reflected in their email address.

How do I set up and use Office 365 on my phone or tablet?

Set up and use Office 365

Ensure that the username is set to your full login ID (ie., not your new email address (

What are the data limits on Office 365?

Mailbox size limit is 50GB.

Message size limit 25MB.

Clutter in Office365 (missing emails, spam)

What is this CLUTTER thing everyone is talking about? “Clutter” can help you filter low-priority email, saving time for your most important messages. The email server keeps track of the email you read and the ones you don’t.  Clutter is automatic. As new email comes in, it takes messages you’re most likely to ignore and puts them into the “Clutter” folder. The more you use it, the better it gets. And if you find Clutter isn’t for you, you can turn it off.

More information about this feature and others are available on the Microsoft website.

Before you start working on a college computer it is important for you to know

  • re-start the computer to make it available for the next student’s use.
  • all unsaved work WILL BE DELETED and is not recoverable upon Restart/Log Out/Shutdown.

This warning applies to Mac computers as well.

General computer FAQs

Forwarding your student email account to a personal email account

This function is not supported nor encouraged. It is college policy to use your student email account for academic use.

How do I transfer my files to a CD or a flash drive/memory stick?

Please follow these steps to save your files to a flash drive/memory stick:

  1. highlight your file(s) and right click on the highlighted file(s) & choose “” from the menu
  2. navigate to the drive letter representing your flash drive/memory stick
  3. please right click again and choose “” from the menu
  4. please ensure you disconnect your flash drive/memory stick properly from the computer

Please note that you should only use your flash drive/memory stick as your back-up and to transfer files.  Please do not rely on this technology as your only resource/copy of your files as loss and corruption of files can occur! Use your student email account to transfer files and save your assignments on your personal network space at the college – your G:drive.

Please follow these steps to save your files to a CD

  1. highlight your file(s) and right click on the highlighted file(s)
  2. choose “” from the menu
  3. navigate to the drive letter representing you the CD drive and right click again and choose “” from the menu
  4. double click on the CD drive and it will show your file as a temporary file with a down-arrow on it
  5. in the pane on the left side a menu option, “” will appear.  Please click on this option to start the ““.

I am experiencing problems when registering for courses. When should I call the IT department instead of the Registrar’s Office?

Students receive a student number and login to Banner upon receipt of the application.  If you are unable to log into Banner, please contact the IT Service Desk via email to or call 705.728.1968,  ext. 1732.

The IT department is unable to assist with any registration questions once you have logged into Banner.

The registration process and the creation of your student account(s) are automated. The IT department is unable to assist with any registration questions. The process of creating your student account(s) will take approximately 48 hours AFTER the completion of your registration.

We will be glad to assist in any way we can once this process is complete.

For ANY registration related questions (payments, etc.), please contact the Office of the Registrar by email at or call 705.722.1511.

I am experiencing technical difficulties with my personal computer. Who can I contact?

The Information Technology department does not support any personal computers or mobile devices.

We may be able to suggest general tips and guidelines to you but are unable to offer hands on assistance to personal devices.

If I’m a registered student from a different campus, can I log into the computer in Barrie or vice versa?

Yes, you can. Your student login account is universal throughout the college.

Where can I save my files?

You have been assigned 200 MB of storage space on the G: Drive. This is a secure storage area on the Network and is accessible only by you. We suggest you use the space to save your assignments. When you no longer need your assignments please delete them to free up space. We suggest saving the latest version of your files on the G: drive, and a backup of your files on a Flash drive or Memory Stick, or burn to a CD ROM.

Transfer files from home to the college or college to home by e-mail as an attachment to avoid corruption on Memory Sticks.

The college uses Microsoft Office Suite 2010 exclusively. If you use another product elsewhere, convert the file(s) to a Microsoft Office format or save your document as a ‘rtf’ (rich text format) file before you bring your CD or Memory Stick to the college to open or print the file(s).

How many print credits do I have?

Students no longer receive initial credits. Please contact ONEcard for details on printing.

Where do I purchase print credits?

Libraries no longer sell print credits. Please contact ONEcard for details on printing.

How do I print from my personal laptop?

Printing system has changed. Please contact ONEcard for details on printing.


How do I access my G: drive (user directory) on a Mac?

There is no access to the G: drive on Macs. File(s) should be saved to a USB flash drive/memory stick or your Office 365 OneDrive

Student application FAQs

How can I download the Microsoft Office Suite?

All students with a valid Georgian College email address will be able to download and install Microsoft Office. The subscription is tied to your student email and only valid while you are an active student.

Office 365 is available for Windows, MacOS. If you experience issues related to logging in or licensing, please contact the Georgian College IT department at;

705-728-1968 ext. 1732

If you experience issues installing the software or have problems while it’s running, please contact Microsoft for support;

How to download Microsoft Office:

To download, visit the student portal. Click on the app launcher in the top left corner and click “Office 365”. You’ll be able to install Office 365 apps by clicking “Install Office” and completing the installation prompts on your computer.

screenshot of the student portal and how to download Microsoft Office Suite

How can I submit my assignment through Turnitin?

Please follow these easy steps to access Turnitin through your BlackBoard account

To submit an assignment to Turnitin in Blackboard (Bb):

1. Login to Bb and select your course

2. Click the Assignments link

3. Click on the View/Complete link under the name of the assignment

4. You will see the details of the Turnitin assignment. Click on the Submit button

5. Choose single file upload

6. Fill out the details necessary to submit your paper

7. Browse to upload your file

8. Click Upload

9. Preview the paper. If this is the correct paper, click Submit

10. Wait for results (results appear in as little as 2 minutes or as long as 24 hours)


To view results:

1. Login to Bb and select your course.

2. Click on the Assignments link

3. Click on the View/Complete link under the name of the assignment

a. If the results are ready, a coloured box and percentage will show in the Similarity column; click on the coloured box to view the report. NOTE: Your instructor may allow resubmissions. After submitting once, wait for the coloured box to appear rather than resubmitting the paper. Resubmitting the paper before receiving results may cause extensive delays.

4. Click on the coloured box to view your results. If necessary, you may print the report for your course instructor by clicking on the Print/Download icon near the bottom left corner of the Originality Report (you may need to enable pop-ups in your browser).


To resubmit your paper (your professor must allow resubmissions):

1. Login to Bb and select your course

2. Click on the Assignments link

3. Click on the View/Complete link under the name of the assignment

4. Click on Resubmit (the ability to resubmit will disappear after the due date of the assignment)

a. To view resubmission results, follow the To View instructions above

When will I have access to BlackBoard?

Every student enrolled in courses will automatically receive a BlackBoard account.

There may be some discrepancies during the “add/drop” period. This may create some temporary confusion.  If you don’t see the appropriate course, please allow three to five days for the system to update itself.

Any questions should be directed to your professor/instructor.

Wireless & Mobile Devices

Can I connect my personal computer / laptop to Georgian College’s network?

Georgian College’s wireless network is available to all students and guests. It is available at all campuses and all buildings.

We do not guarantee uninterrupted service and will do our best to reinstate connection issues.

Note:  you will be unable to access any college network resources while connected to the wireless network, e.g. the G: drive.

How can I connect my student e-mail to my personal device?

Please use the following information to configure your personal device:

Your email address:
Domain: student
Password: college login password

Note: ensure to use SSL (on by default)

Web printing from your personal laptop-device

Please go to the following URL:

This allows students to print from their personal devices to the printers in the library.  Enter your student credentials to access the service.

Limited to 10mb file size at this present time for print jobs.

Please click on the “Help” menu for colour printing and follow the steps indicated.

Help taskbar

WebPrint Help. I selected the colour printer, but I still get grayscale. How do I print in colour? Colour printing costs more than black-and-white printing. This is why the printers are defaulted to greyscale. By default the colour printers are set to Greyscale as the 'colour printing mode'. To change the mode to color, click the arrow next to set options to expand the option list. In the dropdown box for color printing mode, select color. When the color mode has been selected properly the preview for the print job will display in colour as well.

Staff Blackboard FAQs

Course Availability: What do I have to do at the beginning of a semester?

At the beginning of a semester all course shells are created with a default status of unavailable. This allows faculty to develop and organize course content before giving access to their students. When ready, all faculty must set their course status to available so that students are able to access it. Instructions on setting the course availability can be found in the Tip Sheets section of the Blackboard login page.

What if I do not see my courses?

Courses and faculty assignments will appear automatically within Blackboard, usually within 12 hours after the faculty member has been assigned to the course within Banner. Faculty assignments within Banner must be made by your Academic Officer. If you do not see your courses within Blackboard, please contact your Academic Officer or program area to ensure that you have been assigned to the course within Banner.

How are new faculty hires impacted by the Banner/Blackboard integration?

The process works exactly the same for new faculty. Once they are assigned to a course in the Banner system, they will be given a Blackboard shell for each course assignment. However, new faculty hires must first be set up with accounts in the human resource and IT systems before they can be granted access to Blackboard. Unfortunately this may represent an unavoidable delay in getting some new faculty hires into Blackboard. It is essential that the Academic Officers contact HR to have the processing expedited to have the new instructor added to Banner and then communicate the faculty assignment to scheduling. Although there may be delays caused by this bottleneck, this is part of a larger process to integrate all systems at Georgian. A new HR system is scheduled to be implemented by Fall 2009 that will help to alleviate this bottleneck.

What if I am missing students in my Blackboard course?

Students are enrolled automatically through the official Banner registration process. Faculty no longer have the ability to add/remove students manually from a course, and should not contact the Blackboard Administrator to have a student enrolled if they do not appear in Blackboard. If a student does not appear in Blackboard as expected, this likely means that the student has unpaid fees or a hold on their account. Please have the student contact the Registrar’s Office to identify and resolve the issue. If your students are auditing your course, they must be entered in Banner. Please have the students contact the Registrar’s Office to complete this request.

What if I have trouble logging into Blackboard?

Blackboard account names and passwords are synchronized with your Georgian email account. This applies for all faculty, staff, and students. If you have trouble accessing Blackboard or have forgotten your password, please contact IT Support for assistance at ext. 1732 or

How do I combine multiple sections of a course?

Blackboard has a Course Merge Tool that will allow you to combine multiple sections of a course and keep your enrolments up-to-date even after the sections are merged. It is not necessary to reconcile your student lists with Banner as this will be maintained automatically. Instructions for the Course Merge Tool can be found in the Tip Sheets section on the Blackboard login page.

What happens at the end of a term?

All courses will remain available for up to three weeks following the end of a semester. Students will be able to access course materials in the course and review their grades during this time. Once final grades are submitted to Banner, the course becomes inaccessible to both students and faculty. In the instance that a student has not received a final grade or has an incomplete status in Banner, both the faculty and the student will continue to have access to the course. This will allow students with an incomplete status to continue work on a course. As per College policy, 4 months after the end of term, incomplete are rolled to an F. This makes it the responsibility of the instructor to enter the valid grade before that point if the student completes their work. During this three week period is when faculty should be taking archives of their current courses for future use. Please see the tip sheet section on the Blackboard login page for assistance with archiving and importing content.

Information Technology (IT) service desk (all campuses)

Passwords,  IT / Computer-related questions / problems

Location: Barrie Campus, E007


Phone:  Local – 705.728.1968,  ext. 1732 | Toll Free – 1.877.374.3224

Online/Chat: Georgian College Service Desk Self Help Portal

Please Note: IT staff are not able to help with personal computer issues. If you have problems with your home or laptop computer, tablet or mobile phone, please contact the company where you bought the device.


Laptop, iPad, camera loans and multi-media support

Please visit the Media Services tab on this page for detailed information.

Location: Barrie Campus, E009


Phone: 705.728.1968, ext. 5140